CVS

"Do not use this pharmacy. This is the second time my partner and I have been told that we couldn't fill her meds, so we go home and wait until the morning and call another pharmacy and find out that it's no problem and her insurance will fill it. If you go here always ask for someone in charge because apparently the regular staff is incompetent."

"I previously wrote a review about the numerous problems that I had at this CVS. I think that it’s only fair that when there are improvements, that an updated review is submitted. I have to say that something has changed for the better at this CVS. The staff is now friendly and seems to be focused on customer service. I just had to call the pharmacy because of an issue with one of my prescriptions and they answered the phone in a very timely manner. The pharmacist helped me quickly and with a very positive attitude. I am very happy to say that this is now a pharmacy that I enjoy doing business with. Good job CVS, you heard our concerns and addressed them!"

"This location does not answer the phone and they seem to have more turnover for staff than a waffle House. I had a prescription called in when I tried to call to make sure it was being filled I waited on hold for over 30 minutes gave up and decided to come in. When I arrived I was told they still had to fill the prescription and to come back 2 hours later. When I came back 2 hours later it took them a minute to find my prescription and then when I tried to use GoodRx to get a discount the first not the counter was not able to make that change so I had to go into a separate line to get the price adjusted and then wait in the original line again to purchase the medication. All in all it took about 4 hours to get my medications. All that being said the sheer amount of prescriptions they have on their shelves ready to be picked up is insane. I don't blame the staff it's very obvious that this location is poorly managed and The people that run this location care about profits over people."

"I generally always have a good experience at CVS, however this location has a lot of issues. Yes, this is a busy 24 hour pharmacy, however the issues here are clearly a result of managements acceptance of limited customer service. For one, it’s is nearly impossible to ever get the pharmacy to answer the phone. You will most likely wait on hold for 45 minutes until the system automatically disconnects the call. I actually investigated this one night. I placed a call to the pharmacy and was on hold waiting for a pharmacist while I was already on my way to the pharmacy. I arrived after being on hold for 17 minutes and when I arrived, the pharmacy had no one waiting for them and no one on the phone with customers. I was greeted with the statement “We will be with you when we can”, by the actual pharmacist. This proved to me that my original thought was correct. They have a policy to just not answer the phone, knowing that the call will be eventually disconnected. I don’t know why this location is allowed to operate this way and what is shocking is that I have emailed corporate CVS multiple times and received a typical canned response but then no follow up or changes ever occur. The other 24 hour CVS pharmacies are so much better so if you feel like you might ever need help from the pharmacy for any reason, I would choose another pharmacy because this one will not be there to help you and you’ll have no ability to reach them unless you physically come to their location. I’m writing this as I’ve been sitting in their pharmacy drive through line where I have been for 40 minutes with only 4 cars in front of me. Maybe if they get new management, they will be able to get better, but after I pickup this prescription, I am done with this location for good."

"Absolutely unacceptable. I waited in line in the drive through for more than an hour and a half - knowing full well the inside of this location is always horrific and longer still. There were about 7 cars in front of me and when I finally got to the front I realized why it was taking so long. The staff decided just to put up a sign that they would be back in 15-20 minutes - which was completely untrue. They made no attempt to communicate with the cars lined up for more than an hour. This location has absolutely no regard for their customers or their customers’ time. They’re consistently rude and seem put out when people come to pick up prescriptions (which no one is ever notified about anymore and 9/10 times are never ready and you have to make another trip and hope someone bothers to help you). My last visit was equally bad. I was told I had to come inside to pick up a prescription because they refused to process insurance through the drive up. That employee just stared at me after saying “you have to come in” and refused to say another word. I do understand that companies are short staffed but DO BETTER CVS. Pay people better and get good employees that want to work. Whatever you’re doing is not working."