Pak Mail 10214 Chestnut Plaza Drive, Fort Wayne, IN 46814

"Are you EVER open???? They are never open per the listed hours. So inconvenient and annoying."

"I have shipped things from this location multiple times and have never had any issues. The staff has always been friendly and helpful. I will be trying to schedule notary services here in the near future and will update my review afterwards."

"My husband and I both agreed, that we have to write this review. Ariana was amazing! We went there yesterday, to mail a used MacBook to my cousin. Since it’s an international shipping, there are so many paperwork to do. It took a while, but during the whole time, she was so patient, so professional. I could not ask any better customer service. Thank you Ariana!"

"I took a large package into return an item this year. The box had never even been opened and had my shipping information still on it. When I took it in, the girl behind the counter said she was going to help me with the door because the package was so big, but I had gotten it in okay. So that was nice...but read the rest... I had the return shipping label printed out and took both the large package, and shipping label on paper up to the front where the counter and scales are. I told her I was dropping it off and it needed the return shipping label taped on. She said she would take care of it and didn't ask if I wanted a receipt or anything. She just told me thank you. Well months later my package never arrived at the return facility and in fact it was never even scanned into UPS!! There is proof the return label was printed out but it was never scanned in for shipping. Pac Mail told me they have no record of it being brought in there when I 100% took it in there to return it! I called the company, Pottery Barn where I purchased it from, and they would not refund me the money for it and they of course informed me that they never received the return. Pottery Barn said they would not refund me my money since they never received it and that Pac Mail should be held responsible for refunding my money since they are the ones who "lost" it! It was a $287 girls desk chair from Pottery Barn and that didn't even include the tax or shipping I paid. The manager at Pac Mail won't return my calls and won't help me out with this situation. So now I am out over $300!! Maybe I should take this to small claims court since this Pac Mail won't deal with the situation properly. I am sure there is video evidence of me dropping of the package that day and I even told 2 employees there about looking at the video, but it was never investigated or looked into. I am very upset about this and I have asked them for a receipt when dropping off other return packages and they wouldn't give me one and just told me they record everything in their computer under my name. This is NOT right at all either! If you want to get your package to it's destination, Do Not take your package here!! Also my 22 year old son didn't know better, went there to ship something and they just charged him $99 to ship a small TV box!! That is insane!!! Oh and check this out....it only has a $100 warranty on it. SMH"

"Avoid this place at all costs for your critical (or any) packages. They act inconvenienced to give a receipt for labeled packages that are dropped off, which means there is no record they rec'd the package. Most recently my husband called and spoke with the store manager to verify the critical next-day air package we dropped off actually went out. The manager assured him, yes, the package had left -- and our UPS account showed it was scanned, but, in fact, the package was still sitting in the store. The health clinic waiting for their expensive patient equipment did not receive the package on time. Complete negligence after we had specifically called to make sure there were no problems. We had to go back to the store the following day, retrieve the package and drive it to the UPS terminal. My husband called to complain, spoke with yet another employee and asked for a call and apology from the owner. A week+ later, still no call from ANYONE. We are DONE with this place. If I could give a ZERO, I would. We have had similar problems in the past and will continue to drive 45 minutes out of the way to go directly to UPS."