Clear Lane Freight Systems Inc

"From a Corporate Executive standpoint, the thought of having to post a review on another company to illicit an response to several calls is alarming by any standard. Our company custom built a very expensive custom food unit for our wonderful Clients in Louisiana. The unit was somehow lost in transit, and arrived to our Clients completely destroyed. After numerous unanswered phone calls, and hours of being on hold over the span of a week, we are resorted to posting this review on our Clients behalf. Reference Tracking #1006828"

"Worst shipping experience possible. A week past the estimated delivery, and the shipment is sitting on a truck, CARGO WAS PICK UP ON THE 11 , AND TODAY IS 25 AND I DONT HAVE ANY RESPONSE. NO CUSTOMER SERVICE , don't return calls or emails OVER AN HOUR WAITING AND THIS GUYS END THE CALL ( PROOF ATTACHED )WORST FREIGHT COMPANY ...... WE AWARE - PROOF ATTACHED..."

"Tracking shows my shipment getting picked up....and that's it. 14 days later, no updates. Called company and for multiple hours over multiple days. Their phone system repeatedly put me on hold for between 20 minutes to an hour and then just hangs up. E-mailed customer service and they responded once with a statement they would look into it. Thankfully, the company sending me my order has agreed to send a new order with a different shipper. I would say this level of service from Clear Lane Freight borders on criminal- seriously. Taking items valued at over $5k and disappearing them and then refusing to answer the phone or e-mail strikes me as criminal. Basically theft. Person responding to these reviews directs you to contact her, but gives no way to do that."

"Do not book with this company if you need your goods in a timely fashion. We booked a shipment in Oct for a 5 day transit time and now they are telling us (14 days later) that it might take another 5 days for a total of 20 days. No apology other than "This is pretty typical for Clear Lane" from their own rep. I could have walked the distance faster than they can deliver. DO NOT USE. (unless you are looking for free temporary storage) ETA: Hi Emily. Thanks for your reply. I don't know how to reply to a reply, so hopefully this will work. The Masterbill of lading does not populate in your system, but this is for 2 pallets from 07032 to 78132. The freight is currently in Dallas"

"Clearly damaged my pallet since I have photos from the drop ship company before they delivered my items. Paid for insurance but they denied the claim stating I didn't have 'clear proof of delivery." Really? The multiple photos and documentation you required didn't meet that requirement? What a joke."