PetSmart 21430 Wolf Road, Mokena, IL 60448

"People are very friendly. They groomed and bathed my dog very well. Only concern is the high prices. Never been any other place but $70 plus tip is a bit much in my opinion..."

"We took my seven month old puppy here for his first grooming appointment. I thought at first everyone there seemed friendly. The woman who groomed our dog was pretty abrasive. We came a little early to get him knowing his experience would be stressful just in nature of the situation. But I watched her tell him to continuously “stop” and she pulled at his paws and pushed his face away just enough for it to be uncomfortable. I’m really disappointed that more care wasn’t taken. They also didn’t listen. We wanted the top of his hair longer so we could pull it back into a ponytail. She cut it off and said she couldn’t get the comb through. That’s a lie- we’ve brushed his hair everyday and his head had zero mats or tangles. We will have to help our poor boy have a different experience so he doesn’t feel traumatized as grooming is going to be a part of his life."

"Great people who work here. Great atmosphere for the furbabies. Great adoptable pets. Well maintained. Smaller. Than most petsmarts which makes it for easier shopping. Being smaller realize furbabies may be closer together in aisles. Quick responses when in need of help. And very well organized ."

"I have always had a great experience with the PetSmart grooming department. My dog always looks great after a bath or a brush. They have lots of availability and it helps when I'm in a pinch. Some smaller stores seem to be weeks out, so thanks PetSmart"

"If you love your pets do NOT come here for grooming services. Walked in today to pick my dog up after a grooming service and noticed an employee being unnecessarily rough with a dog. As soon as she saw I noticed she stopped. I picked my dog up and brought her to my car to then realize her paw was bleeding, a lot. Between that and what I just witnessed I went back inside to talk to a manager only to find out the woman being rough with the dog was the manager, Kate Davino. When I confronted her on how she was treating that dog she was beyond unprofessional and extremely hostile. Will never be back."