River Valley Behavioral Health

"i personally wholeheartedly believe they hire people with no knowledge of their backgrounds at the psych ward hospital. a tall black woman with box braids (i’m blasian - im describing her because i do not remember her name, don’t jump to conclusions whilst reading this im not being judgemental k.) this woman insisted i had no back surgery whatsoever, i had NOTES that were supposed to be added (and WERE ADDED BECAUSE SHE WAS THE ONLY ONE WHO WENT AGAINST MEDICAL PROTOCOL) and actually caused the children to harass me over it too. i had back surgery when i was 11 years old, i was about 13 at the time.. I was born with my L5 MISSING. thankfully i’ve come a long way but at the time she made me experience literal physical pain. it was torture for my body and nerves. i was still going through PT and a few month apart appointments. my god i hope that horrible woman is fired and i hope these people start hiring people who actually CARE!"

"Both the PRTF and hospital have their issues I was in the the PRTF back in 2011-2012 I absolutely do not recommend sending your child here It could have changed but back when I was there the staff couldn’t handle anymore and had to call the cops at least 3 times a week I had some of the best staff on shift and some good memories but as far as bettering your child I would look into where you’re sending your child and the hospital is a lot worse Trust me I’m known as Gary"

"If I could give this hospital a negative rating, I WOULD. Do not EVER send your child to this hospital, you will regret it. I have personal experience with this place, and its absolutely AWFUL. A few years ago, I spent eight long, miserable, torturous days in that hospital, and never returned to my "normal" state of mind. I left with severe PTSD, and still struggle with it today. The staff in that hospital do NOT care, all that matters to them is their paycheck. I know many people who have attended that hospital, and came out just as bad or worse than I did. I even know of a former staff member who quit, because of how bad a toll it took on them. Although I understand these things can be traumatizing and/or life-changing, (sometimes good, sometimes bad) my experience was unbelievably unrealistic. I went in suicidal, and came out 20x worse. When I came home, I was afraid of a PENCIL. A PENCIL! That is how terrorizing River Valley was for me. Obviously this is just my opinion, but if I were you? I'd steer as far away from R.V.B.H. as you can. It is a place in which the staff do not care for their patients in the slightest, and do not know what they are doing. Thank you, River Valley Behavioral Health, for your VERY generous contribution to destroying my mental health state and my emotional state of being."

"Don’t bother trying to use any of these phone numbers you may find on the internet for them. The phone will just ring. Or you’ll be directed to an automated or prerecorded message that will direct you to another phone, that just rings. Forget about leaving a message. No one will call you back because it’s just obvious no one works there. Check in staff in the therapy and dr offices are terrible rude. The therapists I’ve met are uninterested in remembering anything you say, so the whole time your there you’re catching up to what they should already know. The dr’s...I’ve seen 3 in 2 years and one isn’t even a dr. The first I saw 3 times then she left. Hopefully to a different health facility as she was too nice for that place. The 2nd told me he didn’t even want to treat adults and wasn’t sure why I was sent to him. Enter in the nurse with a biased opinion. I couldn’t imagine ever calling that inpatient section after reading about that little girl. If they treat us this way in outpatient care, God help those in inpatient care!"

"Unfortunately, our experience at this place turned out to be traumatizing. Our daughter was physically and mentally abused by 2 staff who were working with her at the time. The agency fired the staff as well. Although, DCBS did not substantiate the allegations, I would make sure if your child is there that you keep a close eye on your child and the staff and that you take the time to talk to your child. Staff are one way to your face and another to your child. Since getting back home, our daughter cannot sleep through the night and is now suffering from PTSD from what she went through while there. You wanted to know our experience so there it is. I have to say that the hospital was really good to us though."