CARE Counseling Minneapolis

"The billing department is absolutely insane. Set up a payment plan just for them to immediately overcharge my card. Do not trust this company with your card information."

"Care counseling has been calling me frequently - I get emails about a “portal” but I have never been there. I have never signed up to be there. I have never made an appointment to be there. Is this a scam? My first voicemail was so unprofessional and came from a woman claiming to be a therapist and said “I’m not sure what happened or why you aren’t here” I never signed up with this lady and I have no clue who would leave a voicemail like that to somebody they’ve never talked to? I had to block them but I got another email a couple days ago about a “portal”"

"My friend worked for Care for a little over a year. They were praised constantly and clients loved talking with them. Recently Care fired my friend after firing a whole department. There quota has been increasing over the past few months but they don't inform their employees of the change until they're below it. Which was my friend was fired for, as told in person.. They applied for unemployment and Care rejected it saying it was due to tardiness. Unemployment approved the benefits before my friend had to change the reasoning for being fired. Now they are denied the benefits because Care falsified the reson for the firing. To fire someone during the holidays and then refuse them unemployment is a horrible way for a company that deals with mental health to handle their employees. This isn't the first time they've fired someone after not telling them their responsibilities have changed. Care has become a company that puts money over their actual service and employees."

"After experiencing some complications, the CARE billing team was extremely communicative and helped rectify the matter at hand. I would highly recommend CARE to anyone looking for counseling services."

"Billing department claims they try not to bill you twice in the same week, and yet they hit my card for over $400 within two days. No one was helpful over the phone, despite cleaning out my checking account. Everyone was rude, absolutely zero incentive to keep using your service. It's a real disappointment that the people who offer therapy don't care when they are the reason for your mental breakdown. Terry in particular was callous and rude despite the fact that their negligence was the cause of a suicidal episode. My therapist is great. This company is absolutely atrocious."