Franciscan Health Physical, Occupational & Speech Therapy Lafayette

"I want to thank each and everyone of the therapists at Franciscan alliance (Lafayette). Jeremy, Kinzee, Megan, Sareena, plus many others helped me get mobility faster than what I expected. So Thank You all. Sorry I couldn't remember a few. You're ALL are always on my mind."

"When I wanted to make appointment after my appointment. The lady upfront told me call them over the phone instead of helping me and the lady didn’t want to work and I don’t know why they hired her."

"My NP decided to send me here because she thought I had dysphasia. When I made an appointment pre-registration there tried to get me to give up my rights under the no surprises act and they wanted $700 up at arrival and would not tell me what the treatment plan was.... They are using point of service billing and tried to pass it off as complient to the no surprizes act... I canceled the appointment"

"These people meed a much bigger facility and more help. There are no choices if any when you try to schedule for therapy and you have to take what you get. We also have to change therapists quite frequently because they are so booked up. There really are no good therapy options in Lafayette for your child at this point and it is sad."

"The scheduling team is terrible. My son had Fridays’ 8 am appointment. I told them due to school he can’t have other time. If I would be late for a few minutes they would call which was nice that they are checking. But then they without no where they informed that he doesn’t have any appointment anymore. So called supervisor said that it is my responsibility to book appointment when they never informed that I have to do that. When I booked appointment I specifically asked to have for at least a year long appointment for him. Apparently they made only one month and never reminded that his appointment need to be scheduled. Never coming here back the scheduling and reception is not friendly at all. Imagine that if their supervisor instead of helping arguing with customer how the staff would be. No apology or trying to help. The worst service I ever seen in medical area."