Family House Inc

"They show no empathy whatsoever They need more training and less favoritism!! Pathetic Kamryn especially needs special training!! Yeah yeah yeah confidentiality WE KNOW! I don’t want a response just want people to know!! Don’t like my comments make your Facebook private!! FREEDOM OF SPEECH AND TRUTH!!!"

"They wasn't following court orders there for awhile...They finally corrected the situation...thank you..by the way court orders don't expire... This place is supposed to be for transfers...but they're just making it worst on a kid...the Lady I spoke to completely understood the situation and she was only following orders from her superior...denied me picking up my daughter cause she was throwing a tantrum...thanks for making it worst... Commentary Parents should understand it is important for a child to experience consistent and ongoing parenting time. A child is entitled to rely on spending time with each parent in a predictable way and adjusts better after a routine has been established and followed. A parent who consistently cancels scheduled parenting time sends a very harmful message to the child that the child is not a priority in that parent's life. In addition to disappointing a child, the voluntary cancellation of scheduled parenting time by one parent may interfere with the plans of the other parent or cause the other parent to incur child care and other costs. Parents share a joint and equal responsibility for following parenting time orders. A child shares none of this responsibility and should not be permitted to shoulder the burden of this decision. See also Section E. 3. Unacceptable excuses for denying parenting time include the following: The child unjustifiably hesitates or refuses to go. The child has a minor illness. The child has to go somewhere. The child is not home. The noncustodial parent is behind in support. The custodial parent does not want the child to go. The weather is bad (unless the weather makes travel unsafe). The child has no clothes to wear. The other parent failed to meet preconditions established by the custodial parent."

"This place either needs to be shut down or have new mangement take over before someone’s child gets hurt. It is to the point where I have to document everything myself and correspond through emails because I’ve had so many issues with Arlene Moore. She has complete disregard for my child’s best interest and has falsified documentation provided to the court. I do not understand how this could be allowed to happen or why she would do such a thing. It’s like she enjoys playing with people’s live. This is just my personal experience and not even the extent of what I’ve had to go through since my family started using this facility again this May. I strongly advise anyone considering to use this facility or if you may be facing similar circumstances here to just to write everything down and make sure you and your children are protected. It’s disgusting to me that someone in Arlene’s position would abuse it and risk endangering a child by falsifying information in the call logs when she knows they can influence the judge’s decision on a court order. I’m just extremely disappointed with this place. They don’t care about my child or my concerns so please just look out for your child and yourself if you have to use the Family House."

"Their scheduling is very disorganized. We had multiple instances of issues to the point where I had to start calling to confirm the appointment to save myself hours of driving time for no reason. There are times when it is impossible to get someone on the phone and at one point there was no way to even leave a voicemail message. The facility itself is not very clean- it smells of mold and the bathrooms are questionable. During one visit there was a dirty pottychair that had been left long enough that it's remaining contents had dried onto it. I will say that the young ladies who actually supervise the visits are very nice and do an excellent job, but you can tell that they are clearly understaffed and too much is falling on them. The management needs to tighten it up."

"Avoid this place like the plague. The "house" it's self smells like mold and body odor. It's not clean stains everywhere and They have a mission statement that says they are there for the family. That was the case months ago but with their new office manager Arlene Moore it has gone downhill. The family is no longer in mind. She is rude, nasty, unprofessional and highly unorganized. She willake up new rules as you go. She tried to charge me an extra 100 dollars for two visits that never happened. Never did get my money back. Save yourself the trouble and pick somewhere that is clean, healthy, and nice."