Gurley Leep GM Giant

"SERVICE Dept. – Recently went in for an oil change, tire rotation and a break issue. Mind you, this was on a Monday morning. I kindly asked that the vehicle be tested at a speed over 30mph, to duplicate the issue with the breaks (a pulsating / vibration) also felt in the steering column. I have the Cadillac APP and know where they vehicle goes, MPH, distance, and can monitor when the breaks are applied hard. Vehicle was driven around the parking lot and never over a speed of 14mph at an average speed of 12mph. unable to duplicate the issue. I was called Monday afternoon to be advised everything was good to go and in the GREEN. I then asked to have another Tech evaluate and give a 2nd opinion. I was told that was going to happen, only to find out that it didn’t. Tuesday waited for a call, received a TEXT that the vehicle was ready for pick up 30 mins before they closed. I had to ask for a balance owed and a description of services. I was only provided that the vehicle was Green, NO issues. Here we are on a Wednesday, after never receiving a call back that a 2nd look was performed, as I was told several times via phone and text. I then needed my vehicle back. Now, we are at the service desk and greeted by a team member, she asks if I was there to pick up my vehicle. Absolutely. Out comes Service Manager, JESSE JAMES puzzled trying to explain to me that there was nothing wrong with the brakes and that there was no one available to assist me, period. Pay for your services and go or set another appointment for a full break check. Sir, you had my vehicle for 3 full days and never performed a full brake check on what I asked? Also, didn’t charge me for one? I was lied to about the 2nd inspection/evaluation several times, stating it was going to be completed and that it had been done, and all he kept saying was, what do you want me to do? As I explained to him, I would like a 2nd opinion and my brakes working correctly. Noone seemed to be available as there were several Techs/ Advisors standing around at the counter. He also advised that they are not allowed to get in a vehicle with a customer and drive them around? Never heard of that before. That’s weird, I just did that last time I was here with a Tech, remember Jesse? I had NEW rotors/ brakes installed from your Service Dept. -- your Techs installed these. JESSE JAMES you are unprofessional and will never receive a minute more of my time and money through your Services. You as a Leader, should do better and lead by example, I applaud your team for sticking by your side and not breaking as they allow you to be disrespectful and condescending to your customers. If you’ve had a conversation with JESSE JAMES and you were pushed away or treated less than, I am sorry you had to deal with him. You guessed it, still same issue with the brakes. taking it elsewhere now. I have sent several referrals here to the Sales side and have purchased 2 Cadillacs here, Take your vehicle elsewhere for SERVICE. Sales ROCKS! Update: warped rotors, replaced with WARRANTY!!! At another local Service Dealer, that WAS able to duplicate vehicles issue. Replaced in less than 6 hours - in and out. **** get a 2nd opinion - go with your gut *** Not Gurley Leep Cadillac ***"

"Bought a Jeep there in August and have had many problems since day 1. Supposedly it was throughly checked out and serviced. After noticing the car was pulling to the right I checked the service papers they provided with the Jeep and sure enough, it said they noticed it and “fixed” it. Nope. Still pulls to the right. My touch screen starting glitching really badly that same evening. Turning things on, switching radio stations, I couldn’t do anything about it. Now I can’t do anything on it. Then, when trying to use the rear defrost, I realized that didn’t work either. Come to find out the wire isn’t even soldered to the window!!! They didn’t notice a wire just hanging down? I’ve brought this to the attention of many people with no real resolution. They want me to bring it in for an unknown amount of time, leaving me no vehicle to get to work or anywhere. All those cars and not one they could loan me? I went to Gurley Leep because they are well known and I expected better service than this. They got my money, that’s all they care about. Communication from them has been terrible since day 1 also. Saleswoman even told me while there she’s bored a lot just staring at the screen waiting for something to happen, but still won’t reply to a customer? I’m completely disappointed. I had been looking for a year for a jeep and I get one with major problems. I’ll never buy from them again and advice everyone else not to as well."

"Terrible. They sell you a car and yet have no way of helping you with your warranty policy. Gurley Leep is a relatively large car dealer in South Bend. I bought a used car here hoping to have relative warranty. However, ten days after I got the car, the battery was dead and could not start. It broke 5 times in 20 days. It was a huge waste of my time. The dealer didn't check it carefully before selling it to me, and sevice didn't actively solve the problem after it happened. Even though sevice checked it twice, it didn't actually solve the problem. Called Gurley Leep many times and never got a reply from them. What a terrible experience."

"This place is a joke! They sell a car to a customer that lives in Elkhart but service only provides transportation for customers who live in St. Joe county. I was offered an Uber as a ride home and then told nobody would be able to pick me up. Seriously this is a joke. On another note, I highly doubt that this car is actually a true certified pre owned car emphasizing the certified part. Brakes were bad, horrible noise in the undercarriage, sun roof doesn’t close all of the way, second fob is so damaged that it won’t even open the doors. I’ll spare all of you the rest of the list that’s wrong. The Gurley Leep experience so far has not been all it’s cracked up to be. I would not recommend the service Dept to anyone and the follow up is horrible. Get the sale and forget about the customer, should actually be their modo."

"First off I want to throw a shout out to my man Kyle that sold me my car! He was so easy to work with and willing to take the time to figure out what you really want. He truly gave me the freedom to purchase what I wanted not what they wanted to sell. The sales manager was awesome too. I had questions on paperwork he was just a call or a walk into the dealership away. Brain helped me out and explained some things that are different about my transmission and got me in and out before time he said. I may not agree with all the Gurley Leap dealers in this area but this one has done me good so far!"