Johnson Pools & Spas Huntsville 2609 Governors Drive Southwest, Huntsville, AL 35805

"The only place I go to for my pool and hot tub maintenance supplies. They also have a great selection of BBQ spices and sauces."

"BLUF: Lack of communication is the #1 challenge for Johnson Pools. My experience with them makes me wish I had never installed a pool. Note: I have no issue with the employees on a personal level. 22JUN22 Received pool contract from Johnson Pools and never received invoice for first required payment. 15AUG22 Went into office to make initial payment. 16Sep22 Pool ordered. I asked about the status of pool multiple times SEP 22 – MAR 23. No updates provided unless I asked. 14APR23 Pool installation began. Days prior to that, workers showed up and started prepping the yard. No one told me they would be there. 4MAY23 I asked why no work being done on pool for past 11 workdays. Told that compared to other companies they do their work better and faster. Called them and was told electrician needed to wire pool equipment and grounding wire and have it inspected. Previous talks with Project Manager (PM) were for me to tell them who I was going to use, and PM would coordinate with electrician when ready for the electricians to come. I told them who I was going to use. But then I was told I had to coordinate for electrician. Was told to have electrician schedule inspection. Electrician said it was PM’s job. Electrical work finally resolved 16MAY23. 23MAY23 Came home to pool pump turned on for first time with pump not primed. 24MAY23 Wrong pool slide delivered. Eventually correct slide delivered, but with wrong hardware. Ordered new hardware, incorrect hardware delivered. (slide was outsourced to another company) Slide eventually got put together, but I had to routinely ask about it. MAY – AUG 23 – Multiple issues I had to address. To be fair, when I had issues and discussed them with the PM, items were addressed eventually. I just had to keep asking them to get them done. If you do not stay involved in the process, things could be missed or take longer than you would like. Some examples of challenges I had: Workers buried drainage lines in wrong location. Had to have them moved to correct location. Scheduled time for PM to come out to house, agreed to a time, but PM did not show - No call or heads up provided. Had to keep reminding about pop up drains to be installed, but when installed, not installed properly, fixed them myself. When fence was put back up multiple boards broken, no action taken on their own, I had to ask them to fix it. Other times was told workers would be at the house, but then would not show up. I had to create and send a punch list via group texts to ensure everyone was on the same page. I asked multiple times for better communication on what was going on and status. Was told they had hired a person to do customer outreach, but when I got emails from her, it was a one liner telling me things that had already happened. Asked for colored concrete deck, color was inconsistent and lacking in some parts. PM said that’s what happens with colored concrete. I had issues with uneven surfaces of the concrete as well. Was told by PM my standards were too high and the work was good enough/not that bad. Decided to let the texture of the concrete go and asked them to fix the color. Came to resolution on 12AUG23 to stain the concrete a darker color (did not charge me more money for it). 18SEP23 showed up to pressure wash deck to prep for staining, no coordination made, so I had to turn them away due to landscaper on site grading yard/sodding. This is NOT an all-inclusive list of challenges with this pool project. If you are looking to have a pool installed, then I would not recommend Johnson Pools. PM is not able to be at every job site every day and I think this greatly affects the quality of work. I originally went to Southern Scape, but their prices were higher than Johnson Pools. So, I do not know who to recommend to anyone for a good pool construction company in Huntsville, AL that can communicate, manage, and deliver an A+ pool project experience."

"I recently purchases a spa from Johnson's. Everyone in the store was very helpful and great to work with. When shopping for the spa Charles was extremely helpful, answered all my question and never pressured me into buying. The delivery team was prompt and went out of there way to insure a positive experience. I would highly recommend Johnson Pools and Spas to anyone looking for a new spa."

"Great place in Huntsville if you have the budget to spend. They installed a new liner in my 20 year old pool. Now with some effort in my part it looks brand new."

"Very good service and knowledge for all Pools and Hot Tubs. Honest and thorough service department, which unfortunately is difficult to find these days. Fully-custom pool builders. They also service Hot Tubs not purchased here. They sell items for all types of pools and Hot Tubs to include floats, pool games, cleaning supplies and filters, and offer water testing service and also sell a large variety of patio furniture and umbrellas. They also sell gas and Green Egg grills with a full complement of grill accessories and accoutrements, which even includes grilling sauces and spices. Always friendly and helpful staff."