Downstream Logistics

"Truck Drivers- Enter from under the overpass. Rec check in door in front of building. You will be here awhile so relax. After unloading pull to the back there is a dumpster. Your trailer will be trashed. Dock guys are good dudes, just on extremely low hourly."

"Leaving one star simply because I couldn't leave zero. I ended up canceling a $2k IKEA order because of how difficult it was to get in contact with someone at Downstream. Terrible customer service. You'd think IKEA would know better than to do business with a company that has such a horrid reputation. Incredibly disappointing."

"Supposed to be delivering kitchen cabinets. Been put off several times. No one will answer the phone. Left 2 messages but no call back. Lowe’s of Prattville apparently contracted this company to deliver for them. What’s the problem?"

"They are unwilling to make a delivery to my address, even though I have paid for delivery through them and they do service my zip code. Now I am stuck with being charged a delivery fee - and being responsible to rent a truck to pick up my own order. They are unwilling to do anything to help me in this situation - they declined to refund the delivery fee. And reaching them on the phone is a full time job. I hope you don't have to use them as a delivery provider. If you do, I hope you're prepared to make it your full time job to help them do their job."

"Very unreliable and rude. Delivered a bathroom vanity upside down twice!! The box was clearly marked this side up. The first vanity was returned, cracked in several places. The replacement was cracked also They cancelled my delivery without notice, saying they didn't have approval for a 3 man team, then came a week later after approval with only 2 men, refusing to deliver it upstairs like I paid extra for. The manager was rude to my contractor saying it's not his problem. It was left in my garage with no further word from them. Horrible service!!! Don't use this company!!"