Costco Tire Center

"Don’t buy tires at this Costco. First off website for making appointments for installations is buggy and stays crashing. Drove from Athens to drop off my truck to get tires installed. Was told that they would call me when ready. Called a short while later saying that my lug nuts were swollen and that I would need new lug nuts before they could install them. I understood the guy I talked to say to bring in new lug nuts and they would install them, but I showed up with new lug nuts and guy up front said they couldn’t install them, I would have to install the new lug nuts first and then they would install the the tires. What sense does that make. Save yourself some time and headaches and spend a couple bucks more and go to a legit tire shop."

"Let me start off my saying that I am one of the most easy-going people and get along with everyone. I have never been so mad after I left an establishment in my life. I bought 4 Michelin tires for my Infiniti QX80 back in like May or June of this year, from Costco with all the of warranty stuff. That vehicle is my weekend car so I do not drive it near as much as my weekday vehicle. Saturday of this last week I ran over something and when I got home I noticed that I could hear air coming out of my tire and by Sunday morning it was flat. My husband took it off and we brought it to the tire center after Church on Sunday to get repaired. The nice gentleman told me that it would probably be the next day before they could get to it, which I said was perfectly fine and to just let me know when they were done with it. Monday, while at work, I had not heard from anyone by about 2pm so I decided to call and check on it, as I could leave work and go pick it up around 3. The gentleman told me that “oh yes, it is fixed and all you need to do is come in and sign some paperwork and you will be set”. I left work and got to Costco around 3:15 or so. When I walked in the tire center, there was no one in there except another customer waiting that had not been helped yet. Another gentleman walked in after me and all three of us waited for quite a while before someone came to the front, which was no big deal really, but there should always be someone up there to at least greet customers and assist them. Once the employee came up there, he assisted the lady in front of me and never thanked her, smiled, or anything. I say this to say that he is not a pleasant person to “greet” or “assist” customers directly. I walked up after she was done and his comment to me was “what do you need”….. I told him that I was there to pick up my tire for my Infiniti QX80 that was dropped off the day before. He looked up at me and said “well I am going to have to go in the back and get your paperwork” and turns and walks off. He comes back a few minutes later and does something on the computer and blurts out “that will be $79 and you can run your card down here now”…… I, very confused said why am I paying for it if it is under warranty… He responds with “well ma’am, we do not give out free tires.” I again, very confused said why am I paying $79 for a tire repair when I have a warranty on it… (I was never told that they had to replace the tire). So he rudely tells me that they had to replace the tire. My comment to that was ok, first off I was not told that or called to inform me of that before they did it. I paid the $79 dollars at this time. He then pulls out a piece of paper and holds it up and says “every time you bring your car in here to be serviced you get handed this piece of paper that clearly explains our process of the warranty on the tires” and then looks at me and says “If you need help reading it, I can read it to you.” At this point I am furious, as I have never been talked to like that in my entire life. I have 3 college degrees and right now manage 3 different therapy clinics here in Huntsville. I also was wearing scrubs so it is clear that I at least have a job and obviously can read… I, not so kindly told him to give me my damn ticket. He states that another person has to come up to put the key in the machine to print the receipt on the ticket. I again tried to explain that I did not have a problem paying for the tire but I was not told that there was going to be another tire put on my rim instead of it getting repaired. He then states “well I can just tell them to put the old tire back on it then”. Now mind you, I have already paid for it and asked for my ticket. I did not comment after that and he slid my ticket across the counter and I walked out."

"Went to buy new tires ordered them, they called my spouse to say they had arrived the next day even though they were for my car and I had given them my number and information. So I called for the next several days in a row for several times to make appointment no answer. The one day someone answered I waited on hold for over 10 min until I had to get off the phone. I ended up driving there to make the appointment. The man who checked me in had the warmth of a store mannequin. For the third time of the situation I gave them my car information my name and phone number. When it was ready a few hours later they called my spouse to say my car was finished even though I'd given the same man my number as it's my vehicle and I paid ect. I get to the desk and he said " We called you??" Then he tells me to go to the bay to get my keys because he doesn't have them. They left my TPA sensor on,there was black stuff all over my rims and white crisco looking grease on my 1 thousand plus dollar tires that wouldn't come off until I professionally washed my car twice. They didn't put the rotate schedule sticker on my car and placed the sensors upfront and center in view as they were hidden before.. No thanks have a good day sorry about that ect."

"Please save yourself the trouble and upsets you will definitely have if you deal with this tire center! Please go elsewhere! So rude and unprofessional! They lie! I mean flat out blatantly lie to your face… it’s appalling! The little bit of money you may save is not worth the trouble you will inevitably encounter with these guys! Just trying to save even one person the amount of money, time, and frustration I have dealt with. Seriously, it’s not worth it."

"Absolutely terrible service. Extremely rude and unhelpful. Booked an appointment. Claimed they had no tires in stock and could not get the spare off. The guy asked what kind of tire was on the car when the brand is on the side of the tire. Will never come back here for tires."