Accredo Health Group 2100 Riverchase Center, Hoover, AL 35244

"Very frustrating dealing with this company! They stopped order for medication in November due to “needing prior auth” on a medication that was preapproved from August to August by the insurance company. I’ve reached out three times and get the same song and dance. My daughter has missed her dose and still not response. Do Better!!!"

"Dealing with this company has been an absolute horrible experience. I’ve been given the runaround for the last 2 weeks about receiving my medication and I wish I could deal with another company at this point. I feel as if I’m being scammed. I’ve talked to 10 different people at this company and they all have told me different information and I still have not received my medication. I’m totally frustrated at this point !!!"

"Terrible experience with this company. They are very incompetent. They will not help you or talk to you about any medication without pay and once paid they still won’t fill the medication due to “needing approval” over and over and over again. They will swear it’s your insurance but it’s not. There is no easy refill method. You will have to fight to have your medicine refilled every time. I am looking into getting a new service now. Do not waste your time in this company. If I could, I would give it no stars."

"Worst specialty pharmacy out there. When they forgot to transfer my medication from Walgreens (I kept nagging them about it for two weeks), I had my doctor call in a script directly to them. Now all of a sudden, they say it takes 7 business days to process the prescription and then another 7 days for it to be delivered. On what planet does it take a pharmacy 2 weeks to fill important biologic medications? It’s not like I’m a new patient. A prescription can be processed in a day even at the busiest pharmacies. I would know because I’m a pharmacist who processes 300/day. These people are just lazy. Seriously considering dropping my employer’s insurance just to get away from this company."

"Worse customer service I have ever experienced. Even Domino's Pizza makes up for poor customer service on a 5 dollar pizza. You would think a large corporation that deals with the TIMELY filling and delivery of my son's medication would care. Called 9 days ago and was told they would expedite the request, called 2 days ago and was still in process. Would not tell me what the problem was, WOULD NOT call a supervisor to help. Called Blue Cross and within 3 hours, I have the drug in the refrigerator from The Kirkland Clinic Pharmacy. If it were not for BCBS, I would still be at the mercy of a I Dont Care Company"