Enterprise Rent-A-Car

"I had to use Enterprise Car Rental while my car was being repaired. It was a great experience. The staff in Cullman, was professional, courteous and helpful from start to finish. Thank You!"

"They have you enter your information online and no more taking your current utility bills. Easy registration. I was shown the car and it was what I was hoping for. I was handed the key and off I went. Just FYI: they require a deposit of $300 to rent a vehicle so be prepared and it has to be credit ir debit not cash or check. The Enterprise App. informs you of this but you must read all of the terms. The car I rented ran great and I enjoyed driving it!"

"I’m not one to rate a lot, but the customer service I just received over the phone was absolutely terrible. I called trying to get some information regarding a rental and was met with a terrible attitude and dismissive comments. Keep in mind, the only reason we’re getting a rental is because our car was totaled in our driveway to no fault of our own by a reckless driver and insurance is covering the rental. Let’s just say this has already been a very negative, upsetting, frustrating time as it is. When a customer calls for information, don’t act like they should already know the answers and more. That’s what you’re there for. Additionally, put yourselves in your customers shoes before making it look like you’re frustrated that you’re having to take calls.Good customer service is what keeps customers coming back, and the only reason I’m not giving this 1 star is to not ruin the company’s reviews over 1 employee’s rude tone."

"I am very upset and disappointed in there in-store customer service. Made reservation on the phone with them, was booked at one price then go to pick up car, They wanted to add a extra $350 on top of what I was told to pay when I arrived at the store. They also miss lead customers saying they have no vehicles available. But they had over 65 viechle available to rent. There extra fees they said was disclosed on online clearly, but as a customer calling on phone they never said a thing about it till I was there."

"Reserved a car 2 weeks in advance for a friend and had reservation number, price of $285 for a week on my email verification from Enterprise. Sent my friend to pick up the car and tried to charge her over $800. She had to pay over $500 to get the car or walk home. I talked to five different people from the local office to corporate and said they would give the over charges back. They never did. USE ONLY A CREDIT CARD to pay with, no debit or cash. At least you can get your money back with a credit card. Will NEVER use them again. What they didn’t realize is my company I work for is a 5.1 billion a year in revenue and it cost them $$$$$ big time nationwide."