Kenwood Dental Group

"A bit of a merry go round. When my original dentist left the practice, they didn't inform me and it seems it's no longer in network. When I switched to a new dentist there, he left before my treatment was finished. I have to own that because I should have continued to check."

"Listen....Hands down! I'm very pleased with the Kenwood Dental Group. Although, my dentist is no longer with the group, they still provide excellent service. The receptionists Xandra and Nicole were a lifesaver for me while traveling abroad. When I arrived back in the states, they were able to secure an emergency appointment to have my issue addressed immediately. The atmosphere of the office is friendly, warm and inviting. I recommend Kenwood Dental to all!!!"

"Customer service here has tanked recently and I was wondering why. I asked the receptionist if they were under new management, to which she ignored my question. I come here to see that my dentist isn't even working here anymore. Which is a shame because he would have never allowed things to operate like this. Isn't it customary to notify patients when there has been a change in providers? In addition to this, dealing with this office this week has been nightmarish. I was told we had to reschedule our appointment because we were running 5 minutes late. The hygenist wants us to allow them flexibility when they're calling and cancelling appointments the week of, but wont allow any flexibility for patients within a 15 minute grace period? (Which apparently no longer applies here) When i asked to speak to the manager Nicole, she got my side of the story, asked me to hold, and proceeded to hang up the phone, and never called me back! I called back the next day and was placed on hold for over 30 minutes! During my wait, I came here to do some investigating (suspicions confirmed), then I called again on my work cell only for them to answer promptly! This gave me the impression that I was purposely left on hold. Newsflash Kenwood Dental...you're not the only business in town! This is sad because this was one of the last black-owned dentist offices in the area that gave you that traditional old school professional dental office feel. Unfortunately, we will now be taking our business somewhere else. I dont willingly deal with poor customer service of this magnitude."