Webb Hyundai Merrillville

"Dave and Todd were both so great to work with! We went in as unmotivated buyers to see a car without high expectations and a strict, not-so-easy-to-meet budget. Dave was so kind even though we definitely made him run back and fourth multiple times to help us get to the price we needed in order to make a deal. Of course, the sale ended up taking a long time (and past regular business hours) and they were so positive and nice during the entire interaction anyways. Super happy with this experience and would definitely recommend them. :)"

"I shared details of this terrible experience a couple of days ago. Let me add this part. The manager spent several minutes trying to convince me of this. He said his mechanics assured him this was not a safety hazard. How ridiculous that statement is! Headlights are important. Especially for anyone driving at night. I told him my grandson that bought the vehicle can not see the road if headlights filled up with water. This happened a few minutes after we bought the car. Actually, when the dealership did the courtesy car wash. To make a claim that this issue is not a “safety hazard” Is a blatant lie. This is the part the manager does not understand. My grandsons dad died 8 years ago. When my grandson was 10 years old. I became the father figure in his life. I have tried earnestly to instill certain biblical principles, and moral principles in his life. Things my dad taught me as a young boy. “You reap what you sow” things of that nature. I am his greatest advocate. To sit idly by and allow him to be taken advantage of will never happen! Until my last breath, I will continue to fight for good, for my grandson in this matter. To do less would be a great travesty of justice. This is step one until this problem is resolved. Sincerely yours, Howard Koonce Sr."

"The service department charges 2% fee for using a credit or debit. Their sign indicates they will not charge 2% for a debit. When I used my debit card, I noticed the amount charged on the credit card processing machine was higher than the service order I signed by 2%. They said, “you will not be charged the higher amount”. I was charged the higher amount. This was confirmed by my bank. The dealership provided fraudulent paperwork/a receipt they typed up showing a lower amount yet they charged me higher. When I asked for a credit card processing machine receipt - they would not provide. Imagine if they do they to 50 service customers x 2%. Scammers. I will never return for service. Ever. The finance manager was rude and would not listen. She indicated the fraudulent paperwork was accurate. They would NOT provide me a receipt from the credit/debit card machine. Customer beware!!!"

"The dealership is very clean and modern with nice features. Sales staff was polite and not pushy and did a good job. After the sale and prior to leaving the dealership I noticed A gash and some road rash on one of the wheels. I notified the finance guy and salesman. We agreed to get a new tire and repair the wheel. I told them I am trusting them in good faith to make it right and they agreed and wrote a “we owe” letter and also took photos. All I asked is please don’t make me “hunt you down” to have this repaired. Well that was over A month now and have had minimal contact with them. Still waiting on a resolution.."

"Kim Slater and Jon Culver are the best salespeople I have ever experienced. I will never use anyone else again. I love my new car and the patience and their ability to articulate and be transparent and straightforward. from one salesman to another I really appreciate honest hard working salespeople and that is Jon and Kim all the way. I don’t know about everyone else, but they will always get my business until the day I die."