Alford Automotive 300 Stable Drive, Fort Wayne, IN 46825

"I couldn't express how frustrated and upset I am. As a single, one income home woman, I have never felt taken advantage as I have with this company. I took my car in for a battery check. I explained that I was having issues and my battery wasn't working or keeping a charge. I was getting a warning stating " battery discharged". I asked if it could also be the alternator, they stated they would check. I left spending about 600 dollars for a new battery, programing and an oil change all to have my car COMPLETELY DEAD a week later. They had no issues on quoting me on struts, tires, brakes and routers but no fix to the actual problem. The solution was to get my car towed, at my expense, so they can look at it AGAIN. Why wasn't the question of " why is the battery not keeping a charge" the beginning of the process? Why wasn't my alternator and starter looked at? Sent me home with the same issue and took 600 dollars away but expect me to keep spending money on issues that don't resolve the actual problem. If i was an expert on cars I wouldn't need a shop to fix it. I trusted them and now they put me in a worse situation. More money out the door, days missed from work, and no car that is drivable."

"Highly recommend! They worked fast and hard on my 2013 VW Tiguan. Very transparent and like that they email the quote so you can look it over before giving the ‘ok’ to work on it. Would use them again and plan to in the future."

"Always fantastic service - amazing at the front desk, kept in communication throughout so I could get back on the road. I take all 4 of my cars here and have recommended over time and will continue to do so! Thanks!"

"Have always been treated fairly at Alford's. They only do what is necessary to keep your vehicle safe and on the road. They never perform additional work without contacting you and explain why it needs to be done. Their parking lot is always full for a reason. They are ethical and earn your trust."

"Had my vehicle towed with some issues and were able to get it taken care of the same day without any issues and at a reasonable price. The staff was amazing and great to work with. Definitely recommend!"