Auto Collision Service

"Service and workmanship was outstanding. Fair pricing and good turnaround time. Highly recommend them!"

"Realized I never wrote a review for them, after receiving service from them twice. I DID make a public post about it on FB back when they service our car (in Sept 2021)... so I thought I'd share now, because they definitely deserve to be recognized for their great customer service and craftsmanship: I have to give mad props to Auto Collision Service on Hanna. The TL;DR version: we had a small problem w/ our car and the dealer was acting possessive about the repair… but ultimately couldn’t fix it. ACS fixed it…. And DIDN’T CHARGE ME. The Full Scoop: When we bought our new-to-us Toyota on Sat, we did it knowing full well that the mounting braces for the license plate holder were stripped. No biggie. We know a place. The following Monday I arrive at Auto Collision Service on Hanna and ask them about it. Guy looks at the brackets, takes pics goes into his office for a few minutes, comes back out, “So, all we need are two new brackets but the Toyota Service Center won’t sell them to us. But, I was talking with them and they said they do that type of repair all the time. I really hate to send you off like that, but it sounded like they should be able to get you in and out in no time. But don’t let them charge you more than $100, because it’s a simple fix.” Me: “Great. Where’s the service center?” Dan: [tells me the address… which happens to be where we JUST BOUGHT THE CAR] Me: I just bought this car from there on Saturday. If they ‘do repairs like that all the time’ why didn’t they say that when we bought it??? Dan: WHAT!?!!! Then they honestly should fix it for free. I don’t know what to say. But def don’t pay more than $100. And if they give you a hard time, just come back and I’ll do whatever I can to help you out. Grateful for Dan, but irritated with Toyota, I drive across town to the dealership service center and tell the guy at the desk my problem. He calls another guy over and the two of them start staring intently at the back hatch of the car, taking in the profound damage. There’s a lot of back and forth, when the one guy really somberly says, “yeah, since I don’t have the tools to get up inside of there, we may have to just replace the lift gate….” Me: “Okay, time out. Full disclosure: I took this to a body shop already who told me they could EASILY repair this for less than $100, but YOUR SERVICE CENTER wouldn’t sell him the part AND told him to send me here because you guys ‘Do repairs like that all the time’. So, how are you gonna work with me to get this fixed, because you’re not replacing the lift gate.” Two Toyota guys look at each other. The one guy starts going into how he doesn’t have the tools that a body shop does. Me: So, will you sell me the parts? First guy: Nah. I’ll just give ‘em to you. Me: I don’t mind paying for them… First guy: No, that’s not necessary. I take these two, tiny threaded brackets back to ACS and Dan greets me. “Really? They gave you the run around?” I told him what happened. Dan asked me what day would work best to drop the car off to fix it, which was today. I dropped off the car and the brackets and the car was done soon after lunch time. When I went to pick it up Dan handed me the key as I pulled out my card. “No charge.” “Are you KIDDING?? Are you sure?!?!” “You got the parts. You did the hard part.” I don’t expect ACS to comp work. They repaired damage to our other car after an accident a little over a year ago and did a phenomenal job at a great price. We were so happy with their service, it’s the reason why we decided to go to them for the license plate bracket issue. Their customer service, guidance and care was far above and beyond what we expected and are so grateful for them. If you end up needing work on your vehicle, we definitely highly recommend them."

"I was pleased with the service.Dan helped me throughly from beginning to end even though I had a lot of pull back from my insurance company that made my experience longer I got my vehicle back in a little over 3 weeks looked great and cleaned up inside and out. Thanks Dan and team."

"My son was in an accident about a month ago and as a Mom, I of course wanted to do anything to make the situation better however I live 3 hour's away from Ft Wayne. To say that I was hesitant to handle this situation long distance is an understatement! I happened to call Auto Collision and spoke to Hunter ... well Hunter ended up being an angel sent from God! I explained our situation to Hunter and truly went above and far beyond to help make this situation as easy as possible! Hunter not only dealt with the tow yard, all of the accident repairs, putting new brakes on my son's car even though it had nothing to do with the accident. Hunter was determined to return my son's car to him quickly while making sure it was all done properly! Hunter stayed in touch with me throughout the entire process. even in helping me surprise my son! I truly can not say enough great thing's about this business or Hunter!! I highly suggest you give them your business because they will definitely get our business from here on out! Thank you Hunter from the bottom of my heart for all of your help!!"

"Auto Collision did a fantastic job on my auto. Like if nothing happen. Hunter (shown on the picture) was my to go guy. He took care of my auto. He communicated with me on what they were fixing on my auto. I was very happy with their work. Oh and they detailed inside of my auto as well. Now that is a big plus! Thank you Hunter! Thank you Tiffany! Thank you to the guy behind the scene. That is Auto Collision - 5208 Hanna, Fort Wayne, In, 46806."