Allisonville Dental Centre

"Appreciated the care and concern Dr. Banks had about some gum recession - a referral to a periodontist confirmed the need for surgery (bad, but better now than later!). Thank you!"

"I had been going to the same dentist office my whole life. After being in the area for a couple of years, I decided it was time to find a new one so that I didn't have to continue driving home for appointments. I found Allisonville Dental Center through an online search and using my insurance company's website. My first appointment was in July 2022 and things were fine for the first couple things I had scheduled. The problems started when I was told I needed a crown in February 2023. I paid a reservation fee on this date to secure my appointment and was told the amount I paid would go towards the full payment for my crown. Fast forward to September 2023, and I had yet to have the crown delivered. Every appointment, which lasted about an hour, I was told the crown didn't fit properly and needed to be sent back to the lab. I went to their office a total of 8 times just for this one crown, for it never to be delivered. I ended up having to go to another dentist who was able to get me in, evaluate the crown prep that had been done, make some adjustments, and get the crown delivered all within a 2 week period. I had to make several calls to Allisonville Dental Center in order to receive the refund I was due for a service they didn't provide. The communication between the front office staff and the doctors was non-existent when it came to receiving my refund. Also make sure to pay attention to what you are charged, and what the insurance company says is allowed to be charged as there were problems with that as well. I would recommend getting a pre-determination for any service you receive to have documentation of the proper billing amounts. I was treated and spoken to in a disrespectful manner throughout this process by their billing department and was told I was rude. I tried to give them a chance throughout this process and even be amicable when parting ways due to their failure to provide a service. However, things did not end that way due to me having to constantly request my money back, of which they were trying to undercut me of. I do not recommend going to this office for any dental service outside of a routine cleaning."

"Would not recommend for implant work. I had an abutment and crown done here. My abutment screw got loose. They wanted to cut off the crown to fix it. I went to a different dentist and they were able to fix it without destroying the crown saving me $800 on a new crown. New dentist drilled into the crown to get to the screw, which was not protected, so he had to pick all the cement off the screw head. They were very surprised the screw head had not been protected. I also called to get some information on the abutment brand and size they used and was given the wrong information (after several calls to get this information). If I hadn't called back to request my records I would have wasted even more money. If you want to come here for a cleaning, cool. But I'd never come here for anything having to do with an implant."

"I figured having cavities filled after a rough day at work would be adding insult to injury — but I left feeling like my entire day had turned around instead. The atmosphere is very familial and kind; it’s clear everyone respects and enjoys one another. Dr. Banks explained everything before she did it and continually checked in with me for consent and if I was feeling any pain. I walked in exhausted and upset, but left feeling calm and taken care of, like I’d spent time with friends. If I’d known there were dental centers like this out there, I’d have left my old dentist years ago!"

"I was told that I needed a root canal, but went to another dentist and was told that my teeth looked fine and that they would keep an eye on some potential cavities. Please go to another dentist for a second opinion! Also, I was required to put a down payment on a filling, but decided to no longer receive the service. As a result, I asked for a refund multiple times, but was ignored. Very unfortunate that I am not able to write a pleasant review."