Lafayette Volkswagen Service Department 1701 Sagamore Parkway South, Lafayette, IN 47905

"We had just gotten new tires put on in September plus we had brakes put on and some other work done and we knew the tires were under warranty but usually the sensor comes on and it says you know certain tires low or whatever well the sensor came on and it said that my left back tire was low and I had driven to Walmart and everything seemed fine and I had to run out again in any way that same message came on and I pulled out and I started to pull down and I realized something majorly was wrong and got out and the tire was fine and I walked over to the other side and my tire was completely flat as a pancake so I back backed up and drove back in the driveway and anyway my husband took it down there they did not have a tire they called around everywhere and couldn't find the same tire that we had so I had asked Mike if there was any way they could provide a vehicle for my husband to drive back home he didn't feel really comfortable driving with the little Tire on there and they gave him a 20-24 Audi oh my God he said he was a nervous wreck driving it he drove it home and parked in the driveway and that's where it stayed he was scared to death to drive it and then of course the day he had to drive it back down there to switch out vehicles to get my vehicle was the day that it snowed and slushy and terrible he said his knuckles were white by the time he got there driving a brand new vehicle $50,000 and something. So Mike the manager definitely definitely was the second time he went out of his way to help us this was the second time so we do appreciate that more than anythingThat speaks volumes when you're treated very well like that"

"I had a few service items that needed addressed, they scheduled me an appointment within a week. Jenny, the service advisor, was very helpful. She also gave updates throughout the service on what was being completed and approx. how much time remained."

"Had to take my daughter’s car in for an error message. Service department was great to work with and everyone was very helpful. Took care of the issue, and let me know what they found. Work was finished early and they made arrangements for my daughter to pick it up. No stress, no hassle. Customer for life."

"Emma from service did a great job! Dropped my GTI off for its regular maintenance and she had the shuttle all ready for me. She communicated through the whole process and provided a shuttle ride when my car was done. I am happy with the pricing and my overall experience. I will be back for my next service appointment."

"We recently purchased a new VW Taos SE with the help of James Hardman. He was helpful and tolerated my idiosyncrasies regarding cars. As an engineer I have some very particular needs and James proved to be helpful. He’s tall like my husband and between the two of them we were able to test out the space in the Taos. Both easily fit at the same time. I’ve not yet needed the service department so cannot comment on that. If you want a new VW, go see James Hardman and tell him I sent you!"