Ford of Lafayette Service Department 2051 Sagamore Parkway South, Lafayette, IN 47905

"We took our car in last fall with a message center charging issue and rough idle. They charged us a diagnostic fee of 200 and gave us our car back saying they couldn’t get it to duplicate. (Standard dealership response) We have video of our car running rough 10 minutes after we got it back from them. Called, left a message for the manager who never called us back. Sent the video to the service advisor, nothing. Don’t waste your money or time. I get that their time is worth something and are owed something but when you don’t actually diagnose the issue then 200 is a little steep. We have bought several cars from Ford, we are done. The service department can’t fix something unless it’s kicking a code."

"Brandon had 10/10 service. Booking was super quick and easy, I came in for a recall on my vehicle, told me it would take 90-120 minutes and I was out in 80. Very professional and courteous."

"Brandon was great to work with and made it easy to communicate with him. He was very responsive and I appreciated him staying on top of parts being in stock for my service. I LOVED the service video from Peter and Brandon upon completion. I showed everyone at work and said “See how awesome Ford Service is” - nice touch, everyone should do that! Love Lafayette Lincoln Ford Service!"

"Had my truck towed in the middle of the night to the dealership. They got me in first thing in the morning (Saturday) and sent me a text to let me know. Had it diagnosed and ready for pick up within 3 hours. Which. Is great since I’m from out of town. Great customer service."

"Left floor mats dirty, didn’t put an in mileage so who know how much they were driving my car but the gas tank was lower than what I took it in by a considerable amount. Also Don’t buy a warranty through them it is a waste!!! Plus can even put the car back correctly."