Pizza Hut

"Ordered a usual dinner for the family tonight, they messed up one of my pizzas and gave me an order of wings dryer than sand paper, told me they can only put a little bit of sauce on them and I'd have to drive the food back out in this snowy blizzard if I want it replaced. I order from them 3-4 times a month but they've did me wrong on this ordeal and I guess they'll be losing my business for good!"

"I typically never leave reviews. I have to share the horrible customer service I had with the Pizza Hut location in Minneapolis, MN at 1101 Hennepin Avenue. I placed an order for delivery from the store, the delivery tracker said it would take about 40-50 minutes. Closer to that time, I received a text saying that DoorDash picked up my order from Pizza Hut because they partner together. This is fine, I have had this happen before and no issues. Keep in mind, the DoorDash text says “contact the STORE with questions.” I received another text about 10 minutes later saying my order was delivered (we live in a secure building so they would have had to leave it on the sidewalk outside if that was the case, and I did not get a call or anything from the DoorDasher). I went outside and checked around our whole building, found nothing. I called Pizza Hut, because I didn’t get a number to call DoorDash in any of the texts. This is where the terrible customer service comes in. From the moment the man at Pizza Hut answered the phone, he was rude and very unpleasant. I tried to explain the situation and before I could even ask if he had a contact for DoorDash he cut me off and yelled at me saying “you call them, it’s not my problem!” And I responded by saying “please don’t be rude, I’m asking for some help, it said in the message to call your store” and attempted to ask if he had any contact for DoorDash. He simply didn’t answer, and hung up on me. When I called back twice after that it rang through and he picked up my call and hung up without saying anything. I have always been big on customer service, and I have never had such a rude encounter in my life. The tone of voice, his nastiness, and him continually interrupting me when I was asking simple questions, it was terrible. I have always liked Pizza Hut but this location just lost customers for life. DoorDash ended up having to facilitate a refund on my behalf with Pizza Hut because every time I called the store they wouldn’t answer, just kept answering and hanging up on me. The DoorDash customer service line is very helpful, so shout out to them for their help"

"Ordered online carry out, and they delivered my pizza. Wasted time going to the store and was forced to pay delivery fee even though I drove to get my carryout... I have picture of the order showing carry out and a price. They forced me to pay more than what was presented to me. I call to try and get a refund on the delivery fee and the worker calls me a liar and says I ordered delivery and hangs out on me. Pizza Huts customer service in Fort Wayne is the worst in town."

"Order carry out on New store on Dupont road on 5/10/2020 at 545, they said order will be ready in 15 minutes. I was there on time waited in line got to window 5 minutes later was told not ready yet told to wait out front. I waited another 15 minutes no one came out with pizza drove again at window was told they gave my pizza to another customer that I would have to wait again out front. Said manger with come out to see me which he did and offer his apology for the mix up. Didn't sound to concern offer me a 2 liter of soda which I don't drink. Did not offer any other Discounts or services. I only 5 minutes away from store. I thought not getting carry out service would save me time and money. I have gotten carry out service to my home quicker than this took. Not happy with Management at all."

"Pizza Hut has been no help to me; when we ordered delivery service from the store at 4902 W Washington Indianapolis Indiana and never received the product we have tried to settle the issue through corporate and were told that it is a franchise and will need to be handled by the store. I was charged for the order on 11/18/2019 and have yet to see the refund. Supposedly corporate has reached out to the store twice and we are STILL waiting. I am very unhappy with the service provided and will NEVER buy another product from you and will also be posting my experience on all social media available. I used 1 star but do not think even that is deserved."