Bonobos

"Best customer service & shopping experience! Hats off to Ian for providing incredible service. He was simply outstanding! I highly recommend scheduling a time to go in so he can help one on one. We've gotten so used to shopping online during the pandemic - there is something to be said about having professional advice & assistance picking out new clothes. My husband walked out feeling very confident & excited about his new pieces. Thanks again, Ian!!"

"My husband and I had the best experience here last night - one of the most positive retail experiences of our lives. We entered the store casually, just looking around, not intending to to buy anything. Austin, the most patient and knowledgeable salesperson I've ever met, was an expert at reading our desire to basically be left alone. Once we started asking questions, he never hesitate, knowing the answer immediately or finding it within seconds. He knew all we could have hoped to know, and he was ready with custom-made recommendations for us, but without ever pressuring us for a minute. The clothing is a mix of beautiful, quality, and quirky, all while being a reasonable price. We will absolutely make a habit of shopping here, and will seek out Austin to work with in finding what we need. He is an amazing asset to this store and company."

"Ian was our sales rep, and he was incredible! He truly knows what it means to be in sales. He did a great job engaging both me and my wife (as my wife was mostly picking things out for me). You must understand that Bonobos is not your average store where you buy things off the rack. Instead, sales reps find the right fit for you, give you advice on what looks best, and ultimately, allow you to choose what you can afford with their online store. The clothes we purchased arrived 2 days!"

"I'd like to thank Ian and the staff here for going above and beyond to make sure I had a great-looking suit at the last minute. That morning I flew into town for my grandmother's funeral, and the airline lost my luggage. There was no way I would get it in time to have clothes for the funeral, so we had to run out to find me a suit. Normally I would have had to wait for the suit to get shipped to me (I hadn't realized that was the guide shop business model when I walked in). However, when they learned why I needed the suit they found trousers in stock that fit perfectly and let me wear them out the door (and over to the Nordstrom's for hemming). They also gave me a floor model suit jacket for the funeral, which yesterday I was able to return for a brand new jacket that fits even better. They did a lot to make a rough week better, and I am extremely grateful for their kindness and helpfulness. And the suit :-)"