Jos A. Bank

"My fiancé and I have been a part of 8 weddings in the past and THIS IS THE FIRST TIME WE HAVE HAD A WONDERFUL EXPERIENCE GETTING A SUIT FOR HIM! Kayleigh was the most wonderful, kind, patient, helpful and informative person EVER and helped us out more than we could’ve imagined. Honestly, we came in with low expectations because of the experience we had at the Carmel & Noblesville locations but boy did she exceed our expectations. We found exactly what we wanted and more for our wedding and it was such a wonderful experience because of Kayleigh!! We highly recommend going to this location for anything you need suit wise! We are so grateful that we chose to give this Indianapolis location a shot. Pleasantly surprised and so so happy with today’s visit! THANK YOU KAYLEIGH (:"

"Super grateful for Keystone Fashion Mall location, especially Katelyn. The entire process from selection to fitting, was great. Katelyn helped me by expediting the alterations to align with my needs. Great team and service!"

"Terrible Customer service. Went in ready to buy a suit and the Rep said there was no way the instore tailor could get it done in a week. Very Rude and unhelpful. Didn't even ask the tailor."

"We used Jos A. Bank for suit rentals for our July 2022 wedding. They were super easy to order with options for both tuxedos and suits. Our guys were measured and most of the suits arrived with enough time before the wedding to order a different size if the measurements were not quite correct. I highly suggest not only getting measured by their workers but trying on the pants and jacket before ordering a size to ensure the fit you prefer. The suits looked great! The color was sharp and they looked brand new. We were so happy with how they turned out and would highly recommend others look into them for rentals."

"I will preface this review by saying I have purchased suits from Jos Bank many times in the past, and really like how they fit. Post-covid, my local retail store closed, so I was forced to order online. I ordered the same size that I have ordered regularly, but the pants were too snug. So, with over a month until an event I Fed Exed the pants to exchange for the next size up, explicitly following the return directions. The pants were received in Houston, over the course of the month I reached out to support via chat. Each rep was friendly. But now, a week away from my event, support tells me that they have not processed my exchange because I didn't send the jacket (that fit) with the pants. No other support rep mentioned that, and my dress pants have sat in Houston for a month with zero email or text communication. My chat support sessions were instigated by me 100%. No email saying "we received your pants" or "if ordering a suit please send both pieces... even if one fits" or "we are transporting your pants via covered wagon to your shipping address, please allow our horses time to eat and rest". Nothing. When buying in store I had nothing but positive experiences. Since the closest store is 4 hours away, and the shipping/exchange system is so bad I guess Jos Banks is out as an option going forward. Bummer experience with a company that I really enjoyed dealing with in the past."