CVS

"At CVS I received the amazing customer service from April. She greeted with an amazing smile warm spirit always going over and beyond and being so professional April really understands what customer service all about I even complemented her and told her so every single time I’ve been there she’s always the same cheerful And always greet each and every customer with so much enthused we need more people like her"

"This pharmacy is terrible. I will take my business elsewhere! The pharmacy staff is very rude. I don't understand how they are still in business with the way they treat people! This includes their overnight staffing and day time staffing. They should be ashamed of how they treat and talk to their customers. They all have terrible people skills and shouldn't be working in health care."

"I wish I had an option to select no stars due to the negligence of not only my time but the disrespect from MIKE and his staff. This is definitely the new ricks auto body. Shady people.. I will be taking all my needs to Walgreens or gills pharmacy from now on."

"While I have a great experience with the non-pharmacy employees. Nearly every experience I have had in the pharmacy has been poor. The pharmacy staff is very rude and lacks the necessary people skills. They never fail to come off as if they can't be bothered with phone calls and hang up when I have thanked them for getting prescriptions ready. A simple "you're welcome", "of course", or "no problem" could help ease their abrasive tones. I'm understanding that people get busy and jobs can be stressful, but a little kindness goes a long way."

"I had issues in the past with this CVS Pharmacy. I was happy with Walgreens but Walgreens did not accept my new insurance so I decided to try CVS again, hoping they had improved. After a few months of trying unsuccessfully to coordinate my prescriptions, as CVS repeatedly offered, so that my monthly refills could be picked up together I gave up. When I would pick up my prescriptions inside the store, I was always surprised, when standing in line at the pharmacy, to hear the pharmacy staff announcing the names of the medications people were picking up. I heard a young lady be told the name of the different psych drugs she was picking up. I felt terrible for her having her personal business shared with everyone within earshot. Another time, I heard the employee loudly announce to an elderly man that his Tramadol order was ready. No one needed to know this gentleman’s business but also, considering Tramadol is an incredibly strong painkiller, I was worried that someone might mug the elderly gentleman in the parking lot to get his prescription. My main reason for this review is that approximately one and a half months ago, my dentist gave me a prescription for a toothpaste for sensitive teeth. It turned out, when it was filled, that my insurance did not cover it so it was going to cost me $32.00 for a small tube. I could live without the special toothpaste so I called the pharmacy, cancelled the order and asked them to cancel the prescription because I would not be using it. Last week, two of my medications were filled so my boyfriend stopped and picked them up on the way home from work. The next morning when I opened the bag, I found that the toothpaste, I had cancelled, was in the bag. I called the pharmacy to get it corrected and spoke with one of the pharmacists, Rebecca. I told her I was frustrated about what had happened because I had cancelled the prescription over a month earlier. Her response was not, I am sorry for the confusion, let me look up your account to make sure it doesn’t happen again or would you like to bring it back in for a refund. Instead, Rebecca told me it was my boyfriends responsibility to know what prescriptions he was picking up for me. I was taken aback by her “customer service” and responded that I did not think it should be our responsibility to have to check that the pharmacy did their job when asked over a month ago to cancel an order . In what I found to be a snippy tone, she told me she would give me a one time courtesy of refunding my money because refunds are not given once medicine leaves the pharmacy. There was zero responsibility taken or apology made for the situation. Rebecca was very unfriendly and her telling me it was our responsibility to check orders instead of acknowledging my cancellation request was not followed through on was, in my opinion, terrible customer service. I called the Corporate Office and spoke to a wonderful woman, Patricia, who apologized for the situation and said she would send the information to the Regional Director to address with Rebecca. Patricia could not have been lovelier but it does not change the ongoing frustrations I have had with this store. I have transferred my prescriptions to the Meijer Pharmacy."