Flawless Closet 9165 Otis Avenue, Indianapolis, IN 46216

"I Ordered April 7 For My Birthday It Is Now May 16 2 Weeks AFTER My Birthday And I Still Haven’t Received The Dress And No One Is Responding To My Emails"

"I ordered the “Vana” dress (order #2144) from this business February 15, 2023, it is now March 9,2023 I have emailed them numerous of times no response. On their site it states it takes up to 14 days to get shipped, it’s been 20. This business is a complete scam on their Instagram it states they are the biggest seller in Georgia but everywhere else it states their located in Indianapolis. My order still has no updates or anything. I’ve contacted the BBB and they still have no responded. I don’t even want the dress anymore because it was suppose to be for my birthday and it won’t be here I time I just want the Order canceled and a refund."

"Ordered a dress on September 2nd, it it now October 3rd and still no dress. I reported them to the BBB the next day I received an email the dress has a shipping label yet hasn't been picked up by USPS. I was scammed Do not buy from them. I paid $371. 56 for a dress I never got and they don't answer phone calls or emails. And they don't refunds. Save yourself the trouble and don't buy from them. And I will never get my money back."

"I ordered a item from this boutique which I saw on Pinterest. I became suspicious when the advertisement was taken off of Pinterest.l emailed the owner no response. I’m not sure if this is actually a store but I do know I’ve never gotten a response and I have not received any shipping information. Don’t order online from this company it’s a Schame. I believe all of the good reviews are from the owner. Don’t do It!!!"

"Please beware ordering from this company. The customer service is nonexistent. My package was either misdelivered by FedEx or stolen. When I attempted to reach out as to why a signature was not required on a custom dress I received a generic answer of they had to reship hundreds of packages due to people not being home when a signature required. Which was weird to me seeing as the package came from China, which means it wasn't even shipped from Indianapolis where this company is located. I reached out again asking if a claim could be filed on behalf of the company as the shipper through FedEx, in addition to the claim I filed, and no response. I've tried calling the number numerous times, went to the address that is listed and the front desk said Flawless Closet is no longer occupied in a studio there. I have no way of contacting anyone. This is not a legit company."