Domino's Pizza

700 2nd Street, Henderson, KY 42420

"We waited 4 hours and 30 mins and I get my for for the family and it’s all cold we don’t get a drink with it and no one can pick up the phone to talk to me I work at a pizza place so I can tell if it’s been sitting there and didn’t get a fresh pizza or anything"

"The pizza and Parmesan bread bites were good, but service was very slow! Granted, it was New Year’s Eve night. I had called, but no one had answered the phone(apparently this has been going on for months now.). I ordered through the app as I always did, and I selected the now option. Paid through Apple Pay. It said my pizza was prepared, but a one hour wait time. That wouldn’t have been a problem, but one hour turned into 2 hours from the time I placed my order till the time I walked out the door with my pizza!! If they would have at least left a recorded message saying they were busy, that would have been fine. Then after it was done, they set my order on a shelf and I had to ask a delivery driver to give me my order. I had no way of knowing to order way ahead… The Henderson store needs new management or a new owner!"

"If I could give zero stars on service I would. I ordered online through the app and while I was ordering it kept saying it would take 15 minutes for my order. When I place my order it had changed to 19 to 28 minutes which is fine it's Saturday night I understand. I had it marked where my order would be brought to the car so after 30 minutes of waiting, I went inside. (Also the tracker on my app suddenly kept saying order not found when it was time for my order to be up.) So I go inside to the counter where I was (rudely) told it would be another 20 minutes and I said I had already ordered online and I'd already been waited outside for almost 35 minutes , To which she replied, well there's a whole list on the screen over there of orders and we have one oven... I've worked in restaurants all my life I understand things happen and problems come up but it's how you handle them and how the customer feels is what matters in the end and all I know is I sit there for an hour waiting for a pepperoni pizza and a cheese pizza and the girl waiting on me could care less if I stood there another hour. Definitely won't be back there for a while, if ever... that was ridiculous.. oh yeah and not even an I'm sorry you had to wait or thanks for being patient nothing, just have a good night. Yikes!!"

"Horrible. 7/14/2023 phone put off the hook and no answering since 4:00 pm today. Its now 7:00pm! can’t deliver anything on time even when order is placed 10 HOURS before hand. Place is a joke. Stay away, STAY FAR FAR AWAY. Papa Johns it is for now on. BTW just received pizzas. All EIGHT of them UNCUT, DRY, BURNT and have been done at least a couple hours!!! Seems to be the norm with this place for months according to others reviews. You would think after multiple reviews over the same issues “does not answer phone, dry old Burt pizza and uncut, they would get there game in place. Looks like they don’t care if people order here or not."

"We went back to Domino’s just to try out their new dips, and they were not too bad. We had two different kinds and both of them were pretty good one was a marinara with cheese, the other was just like hell I don’t remember some kind of cheese thing but it was good. The pizza from Domino’s is always consistent, so if you’d like Domino’s Pizza you’re going to like this location. All in all it was a good experience so I can’t complain. But then again I might now I’m just kidding I’m not going to complain at all. It was a pretty good experience."