Fazoli's,

192 Garden Mile Rd, Henderson, KY 42420, United States

"Most depressing Fazoli's I've ever been to. Staff was ok I guess, more so had a problem with the food and drinks. Was given a Italian ice drink that tasted like chemicals and was half melted when they handed it to me, my plate was dirty I ordered Alfredo pesto, it had a dried crusted red sauce stain on it. Noodles tasted like that sat under a heat lamp or something. Garlic bread was half dough and had zero flavor to it. My mother's salad was mostly wilted. This sort of stuff is unacceptable. Depressing and disgusting experience here at this location. Spoke to the manager, she didn't have a name tag, was too busy on a smoke break to talk to me and when she did she was incredibly rude about everything."

"Placed order online. Got to drive thru (the rest happened in literally 1 minute). They asked me to come in? Because order wasn't bagged???? I said no, I'm sick and don't need to be in the store. They said ok pull around. Had bag hanging out window when I pulled up. Strangest drive thru interaction ever. Then, get home 2mi away, cold food. Missing extra order of bread sticks, not cutlery. For the prices... they can do better. This is my second and last time visiting this location. It's not awful but it is ridiculous."

"I have eaten here 2 times so far. Working close to this location. Food has been really good. Also employees are very nice and courteous. Thanks to the staff for doing a wonderful job."

"The people are always so nice to me. The lunch special for $5.99 plus tax is a great deal. You get to pick 2 items to get small portions and unlimited breadsticks plus a drink. They brought it out to my table for me and even cleared my dishes. I am a regular there now due to this."

"Avoid at all cost. Went there tonight November 8,2022. 7:30 pm. Ordered $40.00 worth of food and one being a family meal. All 3 FAMILY size sauces, 1 meat sauce and 2 alfredo all 3 are ICE COLD and filled not even half full. Out of all 3 containers these combined would fill ONE family size saice so I was ripped off of 2 family size sauces at the cost of 10 dollars! This meal came with 2 large round containers of noodles and out of all 3 sauces this was not enough to cover even 1 container of noodles. This is a joke. Do not spend your money here. Prices for what I was served are ridiculous. I have attached pictures. As you can see the sauce containers but not the ice cold sauce inside. Also 7 pm at night they have a recording at the drive thru saying they are closed and to come back during normal business hours. This is in hopes people drive off. I however pulled around and went inside to see why there sign says open until 10 pm and they say there drive thru is messed up since the tome change…..3 days ago. I wonder how many customers they have lost due to this. Probably a good thing seeing what i received. I wish i would have drove off as well."