Marco's Pizza

"I ordered a Medium Sausage Magnifico pizza with jalapeños. My brother picked the pizza up for me and instead of a Sausage Magnifico pizza it was a pepperoni pizza (he was in a hurry and forgot to check). I couldn’t eat as I’m allergic to pepperoni. Called the store to get a refund or a credit to my account. After some back & forth the guy at the restaurant after 10min he finally “placed” an advanced order for my replacement pizza. The day I went to pick up the replacement pizza they claimed no such order. Even went to so far to tell me I was at the wrong store to which I knew I wasn’t. Even called the number on the email confirmation and they answered, he still denied the order. Even after showing them proof (an email confirmation) they still argued with me. After 20min I finally got them to agree to make a replacement pizza. I showed the guy what the order was and he screenshot the order AND they still screwed it up. Gave me a sausage pizza, no jalapeños and not the sausage magnifico I ordered. I didn’t have another hr to blow waiting on them to remake it so I took it and left. They were rude and very unprofessional, I’ll never go there again."

"Do not order from this location!!! I placed an order at 6:30pm and received the order confirmation email (and number) indicating my order would be delivered by 7:04. Still no delivery by 7:45. I gave them extra leeway since I know places are busy and short staffed. I called and was told they didn’t receive my online order and they tried to cancel it. I was told it was cancelled and my card was not charged. The associate then hung up without allowing me to ask to re-place my order or ask any questions. I checked my credit card and it had been charged. I called back advising of the charge and was told it would be refunded in a couple days and she would give me free cheesy bread. This is not acceptable. Terrible service. If you cancelled my order, why didn’t you tell me and why did still charge my card? Cheesy bread does not make up for this lack of respect for customers. This is not the first issue with this location, but is by far the worst. I’m willing to be understanding for certain situations, but this is unacceptable."

"We used to love this place, but it went downhill in the last couple of years and is now awful. We finally stopped even trying. Closed when they were supposed to be open, Order mixups, taking the order and then closing - all things that happened on more than one occasion. We decided to give it one more try tonight. The person couldn’t find the price of a cheese pizza. He kept us on the line while he had a conversation with someone else. And then said they no longer deliver to our address - and we live 1.3 miles away. It’s too bad, because their pizza is great."

"When I order my pizza at 7:25 can you tell me 10 to 15 minutes and I show up there at 7:40. My pizza is not ready and you told me another 5 to 6 minutes. Another gentleman comes in and complains about the exact same thing you told him 10 minutes. It’s 806 and still haven’t gotten my pizza. Owner needs to watch the cameras and figure out why his team isn’t working the way they should be. Or why they disappear rather than helping out the crew not take deliveries……disappear. Lets be realistic the pizza takes 10 minutes to cook cut and put in a box. Quit playing games and pick up the pace. These days people wonder why they aren’t getting paid enough or mad because they don’t make tips. Now you know why !"

"Been coming here off and on for a few years. It's been hit or miss but since the new GM Alan took over. Quality has been through the roof. My family and I order here at least twice a week. Great manager and foodsmith, if you love great pizza. This is the shop for you! Amazing pizza"