Gates Chevrolet South Bend

"Please beware of Gates in Southbend. They like to sell cars that have issues to young people. My son received an email from Gates he won up to $1000 off the sticker price of a vehicle. Gates put him in an suv for a couple of days & then told him he wasn't approved for it but they had another vehicle he is approved for. They offered him a 2013 Ford focus. My son had the focus for 1 day & it already was having issues. Come to find out, it has a clogged catalac converter. Since my son just got the car & he hadn't even had it for 2 days, I told him to take the car back and get his car back he traded in. Oh yeah, the sticker price was $7500. With 2 vehicle trade ins, & the up to $1000 off, that knocked off $1500 total putting the price around $6500. However, they had him financed at a 25% APR making the total he'd have to pay around $15,000. My son got the car Saturday, took it back Monday. They were refusing to do anything because he signed the papers. They didn't care they just sold him a car with issues. I called up there & spoke with 3 different people to get my son his original car back & they were still refusing because he signed the papers. I explained they were wrong for taking advantage of young people with little knowledge on cars. They asked me why I didn't come up there with him & also why I wouldn't cosign. Unbelievable that's none of their business. Please don't trust them. They are only in it to make money. They're not trustworthy AT ALL & despite them telling me there's nothing that can be done, they gave my son his car back after I told them I was contacting my lawyer. ***Oh yeah & they were requiring pictures of my sons social security card. I've never had to provide my ss card ever at a car lot."

"Brent and Doug were so wonderful to work with! I appreciate the optimistic, helpful attitude both possessed. Brent also went above and beyond ensuring I got the best deal, and best customer service! Could not recommend Brent enough!"

"We had an amazing experiencw at Gates Chevrolet. It ia family owned and the environment feels like it. Tammy was amazing with us, extremely kind and knowledgeable. We will definitely be back for any future vehicles."

"To say "Exceptional Service" still doesn't do it justice. Everyone there went out of their way to make me feel as if total satisfaction with my purchase was most important. And I was definitely satisfied! They even found me better financing. Saving me a ton of money! Well worth the 3hr trip from Michigan. Thanks to everyone at Gates Chevrolet!"

"I’ve already told two people about your new place not only were the people happy nice and professional. The price was right love the new place. I want to tell a lot more people but yet I don’t want them to know about it if you understand what I mean it was nice that I could make an appointment for a service call the one on McKinley I don’t know maybe should just close it down and start over again because that staff has a hot problem"