N.E.W. Plumbing & Heating, Inc. 976 East Pound Drive North, Warsaw, IN 46582

"Sump pump replaced, they did a great job BUT the bill was $836 before they started. After 3 calls no one at NEW has been able to itemize the bill for me. Parts are approx $130, so how did they get $700 for two guys? If they can't itemize the bill I can't trust them to do open-ended work for me. (I will amend this review AFTER I get an itemized bill.)"

"I really appreciate Adam who came out to replace a part in my furnace. He is knowledgeable, professional, and did his work in a timely manner. Thank you for the quick response to my phone call."

"They came out and unplugged my toilet and disconnected it to fix it then once they got the part said I needed $300 on hand and they wouldn't fix it until I have the the cash when they usually Bill me and left my toilet completely apart since I didn't have the money. Since they changed owners never will I use this company again!"

"Our well pump stopped working so we contacted them for their service. There was a fee to come out. A technician arrived promptly but then went to look inside after a couple minutes he came up expressed the issue was indeed our well and they do not work on them. They then left. I called back to express that we told them it was the well. Terra apologized and explained that she thought they did. She spoke with someone about it to see what could be done, they decided a tech came out so they were still charging us despite not being out for what we called them for. Total ripoff. Tried to call again and express that we wouldn't have used the service if we knew they couldnt fix the issue to which the lady just repeated a tech came out so we have to pay then proceeded to get louder and louder. Then called wanting to speak with a supervisor was not available due to vacation. Hopefully will get some solution to fix the issue after that. Poor costumer service and misrepresentation of what they can do."

"New’s replaced our 6 year old water heater and did so in a timely manner. After the installation I called the office to get the total amount of the invoice so I could mail a check as I was going to be out of town and wanted to be sure they were paid timely. Hearing the total of $1900, I was shocked at the price and asked for a breakdown of the cost. I was told no such breakdown was available. I called later that day to ask for someone who could give me a breakdown and was told that “she” would call me back. The following day after having received no call I called again and asked to speak to the manager or owner and was told they were out of the office and would call me back. I received no call. Several days later I received the invoice in the mail and was amazed to see the amount due of $1900 with no breakdown or explanation of costs. This does not impress me as a professional way to do business. I will not be using this company in the future."