T.J. Maxx

"This store needs a serious overhaul! It’s was very messy, cluttered and hard to navigate! The lines were extremely long and I ended up putting my things back and leaving. I honestly wouldn’t return to this location unless it was under new management."

"In April I shopped at the Ireland Road store in South Bend, Indiana, where I used my tax refund to spruce up my summer wardrobe. In a two day period, I spent $209.00. Not a lot, but what as a retiree I am able to budget. The cashier was quite nice, it was actually her first day on the job. When I left the store, the alarm sounded that there was a tag that had not been removed. I went back to the counter where the cashier and her manager preceded to check my purchases. No tags were found, and I was told that perhaps a "hidden" tag was attached to one of the hair ornaments I had purchased. I was told to go ahead and leave the store. When I got home, I checked again, but didn't find any tag. Fast forward to Tuesday, 06 September. I am now living near downtown Indianapolis and had planned to wear my new black linen slacks for the first time. Imagine my surprise, to find a tag on the side seam. I had removed the tags, but had never worn the pants and was not locating my envelope where I keep my receipts. So, I did the next best thing, I pulled my bank statement so I could show that I had shopped TJ Maxx and showed the amount spent. When I walked into the downtown store and the alarm sounded, I made an attempt to tell what had happened previously. The "day manager" proceeded to scold me, telling me that she could not help me. I needed a receipt. When she finished talking down to me, I explained that I did not want a "REFUND". I just wanted to be able to have the tag removed so that I may wear my pants. She raised her voice and told me that she would make an exception "THIS ONE TIME". "That NEVER AGAIN" would this action be taken. The lines to the check-out, as always were busy during the lunch hour. People was all witnessing the "dressing down" I received from Miss Deborah, I believe was her name. After removing the tag, I thanked her and expressed to her calmly, that I did not deserve to be talked to in front of the entire front of the store with such little respect. That perhaps she could use some "customer service" training. I thanked her and as I walked out, she looked at the gentleman and cashiers that had been closet to where I was standing and made a derogatory remark. I stopped, turned around and she threw her arms up and said "I said that". I didn't get the full jest of what she was saying. I just shook my head and turned and left the store not believing the treatment I received. I understand that rules need to be followed. However, when I offered to show her my bank statement, she scoffed at me. Had she not been so defensive and loud and rude to me, perhaps I wouldn't have felt the need to write a "negative" review. It's not what you say, it's how you say it! Target, Wal Mart and even Macy's has "upped" their game when it comes to clothing and housewares. If this is the treatment TJMaxx customers are going to get, maybe it's time to look elsewhere when shopping. Perhaps she was just having a bad day, I get that. However, such behavior when working with the public is very poor customer service, thus the one star review."

"Love their diverse collection, they never fail. It is a little tricky for parking.. but def worth it ♥️"

"This department store as many know has great deals on stylish brand-name products, which in turn is the main reason why Indianapolis residents tolerated the disarray of the shelfs, counters, cabinets, and floors. A couple of cashiers have fast food attitudes, ruled, but most of the cashiers are great. Their is one employee with slick back hair, who is always courteous, and kind, bravo for him."

"This is a very convenient location. However, the selection is not that great and they don't even carry men's shoes. It's not really a big deal for me but it can become very inconvenient especially when you try to shop for the entire family. Also there is a very bad smell in the women dressing room. I hope they will fix that soon!"