Rainbow Shops

"They got that lady from the mall over there with her assistant smh rude city I’m done just close this place and it stinks"

"This new staff are very rude and don’t speak English I had a encounter with Ola I believe that’s what they said her name was no great customer service at all she actually told me that the clothes stick to get something down was for the customer to do it their self which was unbelievable she even asked was I blind like it was funny because what I could have said your way to old to be musty no one speak English nobody greets you at all the vibe be off than I over heard one talking about the other employee work via about to expire and that they needed to get as many africans to work more and that they will always be paid more than the other workers I overheard the Ola one say someone name Caroline was a stupid women and she afraid of her own shadow while there gossiping I could have just walk out the door with my stuff this place is a joke like who running this"

"Sales Associate #7740oa first Initial "N" I then had my college student daughter go back into the Rainbow Clothing Store to obtain my original customer receipt. My daughter obtained our original receipt and attempted to leave the Rainbow Clothing Store. As my daughter walked out of the Rainbow Clothing Store, sales associate #7740oa's first Initial "N" began being violently forceful and chased my daughter, while my daughter, screamed "Do not touch me," and was terrified my daughter also said other customers feared for her safety and began to record this highly volatile situation and voiced concern. Sales Associate #7740oa first Initial "N" then locked the door, and locked my daughter in the Rainbow Clothing Store, as my daughter was trying to exit the Rainbow Clothing Store. The sales associate #7740oa first Initial "N" then from the back of my daughter physically assaulted her very forcefully and grabbed and squeezed her wrist violently, and then snatched and balled up the (my daughter's and myself) original sales receipt and the sales associate #7740oa first Initial "N" yelled, "This is my receipt." My daughter called me, at this point and told me she was locked in the store by sales associate #7740oa and that she had physically assaulted her. At this point I noticed customers trying to enter the Rainbow Clothing Store, that also could not since they were outside. I immediately called the police out of fear for my daughter’s immediate safety and other customers in the Rainbow Clothing Store. The appropriate legal actions at this point are required. Please be careful all shoppers/customers that encounter Rainbow sales associate #7740oa first Initial "N” at the Rainbow Clothing Store Location on West 86th Street."

"Sales Associate #7740oa, First Initial "N"...BE CAREFUL Have been an avid customer of Rainbow Clothing Store for years, and have ALWAYS had a wonderful customer focused experience with a vast array of the latest top fashion trends. Unfortunately on July 15 at approximately 5:30 p.m., a trip to the location on West 86th Street to do some simple shopping to get ready for back to college and a simple return turned into a HORRIFIC NIGHTMARE. After myself and daughter picked out a few items and headed to the cash register to check out and indicate we were going to do an exchange. We were greeted by a woman identified as Associate Number: 7740oa, first Initial "N." At the advisement to the female associate we wanted to do an exchange she threw the bag of returned items upside down in a forceful manner, never attempted to say hello or provide any type of common courtesy greeting or acknowledgement. As any human being at this point in time would think this is pretty peculiar, not sure why being exhibited such negative demeanor and throwing the bag and items to be returned. I then advised the sales associate #7740oa, first Initial "N" the receipt was in the bag. She then started the exchange and advised there were a pair of pants "She was not going to exchange," I then reiterated to all items bring returned had tags and were within the Rainbow Clothing Store return policy deadline, and I would need to return today. The sales associate #7740oa then again advised "she was not going to return" I then again showed her the pants that has 3 visible tags still attached, and confirmed from the receipt with the exchange multiple pairs of pants were brought previously from the purchase, and the former sales associate specifically advised she would scan another pair of pants, and at that point I clarified with the sales associate from the original purchase that would not be an issue, and was confirmed it would not be. As trying to explain this detail to the current sales associate #7740oa first Intial "N" she multiple times again stated "she was not going to return them, and I would have to go back to the original store of purchase because it's not her fault the cashier should have noted what she did on the original receipt" she spoke in such a loud, yelling, and rude tone. At this point other customers/ witnesses to this situation began to voice there cornern of the way that sales associate #7740oa, first "N" was handling the situation and were also puzzled as you could see all the tags visibly attached. At this point I as a customer, had complied with Rainbow Company policy, with bring the items to return, with tags and receipt, however, was advised I must return to the original store to return the item purchase (which is not a policy of Rainbow Clothing Store) and it was also apparently it was my fault as the customer, because the original sales associate failed to make a notation to the receipt. All of this lead to the sales associate #7740oa first Initial "N" escalating a situation that should have been just a simple exchange. Sales associate #7740oa first Initial "N" then during the exchange purposefully then acted as if she returned the other five items that were being exchanged, but truly only rang in 3 items. I then advised her that since she had failed to have any type of common courtesy throughout this entire transaction, she is now either incompetent, or trying to exhibit additional lack of doing the right steps with this transaction. At that point I indicated I know there was one item that you weren't going to exchange simply because you did not want to, however, you will make sure to return the 5 other items. Sales associate #7740oa then failed to give me back the original receipt after the transaction was completed and I this was realized after leaving the store. After going on what was directly told by sales associate #7740oa first initial "N" I would have to return to the original store to to a return of the one item "she was not going to return" I knew it would be required I receive my original receipt."

"Very difficult to move around in the store because of an over abundance of clothes racks all over the floor and no definitive rows in between each rack. Salesperson was on her phone, never acknowledged me, asked if I needed any help finding anything, never said hello, or goodbye. Items that were on the mannequins were either not located on the racks near the mannequins or not in the store. Not the best shopping experience, but may try again in the spring."