Lee Supply Carmel: Plumbing, HVAC, & Appliances 415 West Carmel Drive, Carmel, IN 46032

"Lee has everything you need! Appliances, plumbing, electrical etc. We choose Lee for our Under Cabinet lighting and appliances every time. Matt and Courtney are great at what they do!"

"Several years ago we renovated our kitchen and replaced all of our appliances, which we purchased at Lee. The staff was knowledgeable and helpful, making sure that everything was on schedule, no small feat as we had several contractors working to wrap things up. That alone would have earned five stars, but I am writing this to comment on the experience I had yesterday while trying to resolve a minor issue with our dishwasher. Jeanne answered my call. She was friendly and reassuring, and then promptly followed up with more than I had asked for but information that will allow me to address this and any future issues I could have on my warranties. This is the treatment I would hope to get if I walked in to make a purchase, but not what one often finds four years later. This is why we chose Lee Supply and why we will choose them again in the future."

"Tried to buy a new water heater directly, and then through a licensed plumbing contractor, and they wouldn’t sell either of us a new unit. The best they’d do is make an out of the box, “scratch and dent” unit available at what sounded like full price. Not happy about their policy and they surely aren’t living up to the “Supply” part of their name. I certainly won’t try to use them again for anything."

"Lee Supply has a beautiful showroom with quality products as well as average products that are expensive. We are renovating and have dealt with multiple frustrations when placing a simple order from Home Depot or Lowes. So we decided to get out of that bureaucracy and try paying more $$ in exchange for expecting reasonable service. I ordered a dishwasher at Lee Supply on Dec 19 (that's 7 weeks ago) and was told it would take about 2 weeks to arrive. My credit card was charged. Have not heard a word, I called and left a message 2 days ago. Still crickets. I did repeat my phone number on the message, as well as giving them phone and address with the original order. They have over $2K, I have not the courtesy of an explanation. It's like dealing with Home Depot at twice the price. Edit: after a second call I did receive a call from a manager who apologized and assured me there was a problem with 1 employee, and has scheduled the dishwasher install. I intend to give them a second chance and will update my review accordingly. Second edit: dishwasher was delivered as promised with good service from installers. I have since went back and purchased a faucet there. The order with that went well, from the sales person to the individuals at the counter."

"Called for pricing on some faucet rough-in parts. Decent price so I drove over to pick it up and was charged approximately 20% more. I told her that wasn’t the price I was quoted and she said without a care that she didn’t know what I was talking about and just depends on who types up your ticket. Offered no help to figure it out and had a “sorry about your luck” attitude. It takes very little effort most of the time to have decent customer service, but it seems it was too much to ask today. I will not be back."