Lowe's Home Improvement

"Clean, friendly environment. Knowledgeable staff. Wow, I may be able to get way more than I expected . Handicapped accessible, Large parking lot."

"I drove an hour to this location to pick up backsplash that my home store is out of due to going on clearance at my home store in Lafayette. The Lafayette store spoke to the Kokomo store several times for me to secure the backsplash before I made the drive, I spoke to the Kokomo store as well. Between the 2 store I was not told it was not on clearance in Kokomo. I did not think to ask. My mistake I assumed if on clearance at one store would be on clearance at another. Needless to say I was left standing at the self checkout for over 20 minutes waiting to speak to a manager. A manager never showed up. There is alot more I can say about the rudeness I will leave it at that."

"What a joke. This Lowe's has recently removed all of their front check out lanes and replaced them with self check out lanes. I don't remember applying to be a cashier at Lowes and I definitely didn't get an employee discount. They keep raising prices and have continued to cut back on cashiers. I hope all of their employees make at least $25-$30 an hour. I'm sure the CEO is well compensated for making these cuts."

"Well I went in to this Lowe’s to get me some materials to finish my office in my house. I went to get a Lowe’s credit card to help me finish. So all went well I got the line of credit and stuff but never got sent an email of the temporary card. So I had help from three different associates at customer service. I’m bad at names but there was Kaylee that spent time on the phone with the Lowe’s card customer service people. So two rounds of phone calls I go and get the stuff I need. Go to the checkout at building materials. The cashier was a little confused of my unconventional issue so I go back to self checkout. Got helped again since I tried to checkout again. At the end and another call with the Lowe’s card call line the supervisor of customer service saved the day at the end. Turned an annoying situation into me heading home to finish my office. Y’all got a lot of good folks working for you, I’m definitely coming back again with the level of customer service I got. Y’all made a customer for life. But I’ll just wait a few days for my card to show up. Good job customer service for letting me finish my office and the other two cashiers that went out of their way to help me."

"Needs to have people in each department that can be found to help the customers like Menards and Home Depot. They actually save me a lot of time when I need to find things. I do appreciate the Veterans discount, thank you!! Happy 2024!!"