Jim's Garage, Inc.

"Turned us away after we called letting them know we'd be 10 minutes late due to traffic to retrieve my vehicle from impound, which when it was towed they not only bent my bumper but tweaked the ends of the frame. They also charge 35 to use "special tools" then another 140 if they actually have to use them."

"worst service ever. i called in the morning right when they opened and the lady i talked to was so nice she said they would send someone as soon as they could. a couple hours go by and i haven't heard anything from them so i called back and a man answered the phone i was like hey im really not trying to rush you i just have to be at work in 30 mins so when you guys are on the way could you please give me a call so i can leave work and meet u there. the guy immediately started yelling at me and saying i wasn't there priority and they were dealing with an accident and i needed to be patient. so once again i said im not trying to rush you i just wanted to know an eta because i have to work and he said 4 hours then hung up on me. 3 hours go by and they call me saying they are with my car and wondering where i am. i said well the last couple times i called i asked them if they could call me when they're on the way because i am working and they said it was no problem. i said i can leave right now and meet you there. man once again starts yelling at me and says well we are here so if you aren't we are cancelling the job and leaving. i was like but you said you would call me when ur in route and he just said well we are here and you're not so we are cancelling it you need to call back when ur actually off work and then hung up on me. if you're looking for a company that has good customer service and efficient communication this should be your last option."

"Prompt service, reasonable prices, friendly, efficient, and accommodating driver. We are from out of state and our daughter at Purdue had car trouble. Jim’s Garage was extremely helpful."

"My car got towed from a parking lot off Purdue’s campus. They were horribly rude. The hand written receipt didn’t add up. It was “$145 to tow, $12 for mileage and $80 for storage” that add ups to $237 not $272 so i’m not sure where the other $35 went. They only accept cash but don’t tell you beforehand when you call or have it noted anywhere on their website. It’s an absolute scam do not use this business!!"

"WORST!!’ WORST!! These grease monkeys are money grubbing thieves !! Making a Profit when people are desperate in the middle of the night and have no other alternatives!’ $240 tow for a 3 mile tow!! And oh yeah they don’t take AAA or credit cards over the phone so they can keep your impound a few days longer or until you can pay cash!! These guys are criminals in my opinion!!! NEVER EVER CALL THEM FOR SERVICES!!! They are evil"