PacSun 2291 Southlake Mall, Merrillville, IN 46410

"I had a mix up with a gift card. The manager Kristin went above and beyond to help me get it straight. Excellent customer service!"

"Pacsun has such a hostile work environment every single time I have been in there, the workers are either extremely rude, or don’t even acknowledge you while they’re on their phones. They don’t even communicate with the customers and end up staring me down the entire time I’m in the store. Very very snobby people and not a good experience for any customer. The work environment is insane with how much they let slide for their employees"

"Disgusting and lazy workers. Get paid to sit on tiktok. Boxes everywhere and it’s looked like that for months."

"Unprofessional and poor management, employees constantly on phone, store is never full nor organized, and hours are all over the place. One minute open, the next closed for a 45 minute break which sometimes lasts longer! They also do not follow mall hours making it hard to shop at this location!"

"The Merriville PacSun is absolutely terrible. They are always slow when I go in, the workers are often so rude when you talk to them. Today I came to the mall and tried to go to their store but it was closed for a break that was from 4:00 till 4:30. When I tried to return to the store after their break, the sign extended said “break” till 4:45. The mall closes at 6, no other store just completely shuts down for a break in the middle of the day. Everytime I go here I have a bad experience all around. There’s also no break specified online so that we can know beforehand."