Starbucks,

20811 South La Grange Road, Frankfort, IL 60423

"We went through the drive thru. Drinks all around. Some kind of loaf that was like a cinnamon roll for dad. The order was correct, and that was the most important part."

"I have never been appalled by Starbucks workers until I placed a mobile order here today. I was the only one waiting at 445pm. 15 mins for two drinks in a mobile order. Forget the wait. The two blonde young girls were laughing at an elderly man in the drive through and huffing and puffing about the order that came thru on mobile which was presumably mine. An iced americano and a frap. The girls were Laughing and going back n forth to the back room and making jokes while muting their headsets. This mobile order location is always an absurd wait but today I think the issue was the staff working."

"Continues to be the worst Starbucks. I have given them so many chances. Wait time is 20 minutes bare MINIMUM even if there’s only 4 cars ahead of you. They don’t work with any sense of urgency. I saw my drinks ready 5 minutes before they walked over to hand them off. I don’t know how they have any regulars."

"My only issue with this specific location is its lack of timeliness. You'll never leave on time, they are always understaffed and never moving quick enough. Estimated time on the app will say 7-10 min but always give it an extra 5 mins. You'll be there waiting on food forever."

"Ordered a FROZEN refresher in the drive thru today and this is what i was handed immediately after waiting for about 15 minutes with 3 cars ahead of me. Poor service and awful quality. It’s not even frozen! At that point just add ice or if your wait times are so long, don’t blend a frozen drink until the customer is at the window!"