Dunkin'

"Wow, I am blown away by the great customer service I received at this location because I was burnt out on Dunkin. It takes me 15min out of the way but well worth it to stop at this location thanks ladies."

"Employees were too busy arguing to take customers orders. I received a hard donut and when I mentioned my concern to an employee, she rolled her eyes and pouted as if I bothered her."

"This, by far, was the worse experience that I have ever had at any DD in any state. I was there this morning ( 4632 Lincoln HWY Matteson, IL) and I just had to post this. The first red flag was that I was in drive thru and it was wrapped all the way around the store. People had been asked to pull up so that their order could be brought out to them. The employees were slow in doing this so it caused the entire drive thru to be backed up. I ordered two everything bagels toasted w/h cream cheese ON THE SIDE. I get my order and there was no cream cheese in my bag. Now remember, the drive thru is in gridlock so I had to pull over to the side and walk back to the window (it had been raining by the way). The lady, who claimed she was the manager, tells me my cream cheese should already be on my bagel. I tell her it is not. Then I tell her I requested to have this ON THE SIDE. She then tells me that cream cheese has always been put on the bagel and never given on the side. I know this is not true because I always get my cream cheese handed to me. She then tells me it is now "Dunkin policy", cream cheese has to be put on the bagel. I said since when. She says well I'm the new manager and we are now in line with "Dunkin policy". She says I can give you your cream cheese now though. I was holding up the drive thru and it was already backed up so I took the cream cheese and walked back to my car. I was fuming because I do not want DD putting cream cheese on my bagel. How would they know how much or how little I want on my bagel. This should be an option not required. I decided to call DD Corporate customer service. I felt they should know that I do not like this "policy". I gave DD corporate a call and I was told that there is no such "Dunkin policy". I was also told that some DD's are owner operated and could have their own policy. I have a HUGE problem with this. There is nothing wrong with owners having their own policies but when it impacts product expectations and presentation (delivery) it IS a problem. I told the customer service lady this: "I do not care what McDonalds I go to, if I order a cheesburger, it will always be the same. Franchise or owner operated." I also told her that I have a problem with being told a LIE as well. The so-called manager was untruthful to me when she told me about this "DD policy". I would hate to think that she told me this because of my race but I can bet if I were of another race, she would have given me my cream cheese on the side without the added lie. The customer service rep apologized to me. She took my number and told me that she would have a district manager call me. I do not know if I will get a call and I really do not care because I highly doubt that I WILL EVER patronize another DD again. If this is the way they run their business, I do not want their product. There are far too many places that I can go to for a bagel with cream cheese that will honor what I ask without all of the extra...Shame on you DD, Shame on you!"

"Donuts were delivered with no security tape and looked like they had been tossed around. Tried to call them but they NEVER answer the phone!"