O'Reilly Auto Parts 20235 South La Grange Road, Frankfort, IL 60423

"I don’t even know why it’s still shop at this location. I’ve been there multiple times this past couple weeks! Two Mondays ago I came in trying to get help with some products and with both of the employees, it was like pulling teeth just to help me. When I stand at the counter, I literally have to ask them directly after staring at them for about a minute for help is pretty terrible to me. The one kid was sitting down on a ladder and couldn’t even be bothered to stand up or say "hi" or ask "do you need help with anything?". He just played on his phone when I needed help. The one guy, Clarence, ended up helping me. I wish I could have got the other kids name. That's super disrespectful and shows the attitude of management at this place! Also, yesterday I stopped in after I got off work at 8:05, and they were already closed. The door says open until 9 o’clock. There were no signs on the door explaining why they closed early and I even called in earlier to ask what time they are open til after confirming the parts I needed for a job I was doing that night were available! I feel like nobody should have a job at this store, from the lowest employee to the highest management that is in charge of location!"

"Such a great store with great service! Everyone there is so welcoming and helpful. I love that it was a woman manager. It made me feel comfortable to ask questions and she was super friendly!"

"Never do business with this store! Lauren the store manager is a liar and one of the most incompetent people I’ve ever dealt with! Not ordering my parts then blatantly lying to me about shipping when later on I called and the a man that picked up said the order was only place today around the same time I called to check on my order I have had problems with her ordering my parts before but this lie was the last straw! Also reached out to people above her and no response at all. Everyone else is amazing but Lauren ruined this store. I will never buy from O’Reily again!"

"Came with my daughter to get windshield wipers for the car that I just bought he was helping to tell us what we needed after paying I asked if he would Be able to help to install them and he said no because he was alone in the store I understand, but it’s 7:30 at night we parked upfront really you couldn’t help us because it was off and on raining and we needed them We even try to do it ourselves and was able to Not the best services"

"I love the prices here and normally service is excellent. Went in to buy two front rotors for my truck. The manager left the heavy two front rotors for me to carry out by myself at 74 years old. Could’ve used a little help."