Nasons Appliances

"Ryan was very welcoming and knowledgeable! He helped me quickly get to the functionality I was looking for in my price point. I appreciated his responsiveness via email after the fact, as well as his help quickly replacing a unit that was damaged during shipping. Would highly recommend!"

"After many purchases over many years. Service has gone downhill. If you could install it yourself, save the money. They couldn't even install a dishwasher correctly. And they gave no follow-up customer service. Best bet .. Shop somewhere else. So much for shopping local. The installer needs to go back to school."

"Purchased appliances for our house as our builder sent us there . Appliances were delivered in July of 2023. After removing plastic from fridge noticed a small ding in door and scratches on other doors along with a dent and marks on the side. We dealt with Kristine and she said she will give us $200 back for the dent on side and replace all the doors we agreed to this which was back in July. It is now November and wife made several phone calls in the past months to Nasons and she was always told only Kristine can help us. She has left several voice mails to her on a few occasions she did get back but always getting the run around. She spoke with Eric on11/4/23 and again the run around. She spoke with Kristine today 11/6 and again said she will check and get back to us. Kristine was all nice in the beginning until Nasons got our money. These people do nothing but lie to you. We were going to go elsewhere in the beginning Kristine talked us out of it. We are so sorry for dealing with Nasons. Anyone who reads this STAY away from Nasons. I talked to credit card company and I think I'm going to dispute the charge for fridge. After posting this review wife got a call from Kristine asking to take down the bad review if we want our fridge repaired as the doors were being delivered to them . I called Samsung there was only one door available freezer door was discontinued and the rep. said it would be cheaper for them to replace the fridge. The dispute with charge card did not work as we should have returned the merchandise. To this day we never got the $200 credit back and no repairs to fridge. After speaking to some of our neighbors we come across 2 others that had bad experience with Nasons as well. I am going to file with BBB as well and urge anyone else who has had a bad experience with Nasons to do the same. I hard to believe they have ANY 5 star reviews probably friends or employees."

"Beware of their installers! My mom just got a new dishwasher from them and they installed it incorrectly. Apparently the installer had just been hired a month prior as a delivery driver but was “promoted” to installer after the previous guy left. He didn’t clamp an open valve which let water leak all over her cabinet, ruining the bottom of it. When we went to the store to ask about it, the woman was super rude and insisted their installers are great. Lo and behold they came out to check and it was wrong. We used them several years ago for new kitchen appliances and they failed to protect our wood floors, leading to major gauges from them taking out our oven and fridge. We had to argue with them to get them to finally pay for repairs."

"My whirlpool stove knob and valve broke a little over a year whirlpool and the 3rd party company they tried to send out was no help! I walked in and spoke to the Kim & the girls in the back and got the best service I’ve got in a long time! They went above and beyond to search for parts make appointments and work with what I could afford.. The tech that came out was super nice fast and stove was back up and running within 30 min! This will now be my go to for all my service needs! Thank you girls again!"