Alabama Custom Flooring and Design

"Very nice. Great customer service. Special order received promptly. Will use again"

"AL Custom Flooring has always gone out of their way to help us with ordering and finding any flooring or tile that we have needed. They are really nice people to work with on our projects, and very knowledgeable. We recommend them to everyone!"

"They promise you ethical treatment, integrity & flawless service. Don't believe it. Once carpet was selected - salesman assured quality professional installers in a timely manner. The installer arrived late; talking highly of himself and did not reply or respond when asked questions. Once carpet was installed, we inspected job. Carpet had high strips where seams were; like the carpet was doubled at the seam. I pointed it out to installer (Terry), and he pulled on it saying it won't come loose. I said I wasn't worried about it coming loose but the seam was obviously thick. He ignored my concern. A week later I called back and spoke to sales person who came our days later to look at it. It took another week to get a call back where salesman asked for a convenient time for installer to come back. I gave him a 2-days timetable around my work schedule. Salesman said he would call installer and get back with me on day & time. I was assured installer would be back to repair on one of the days I provided but he would call back to confirm. On the day installer was suppose to be here for repair I received a call from installer saying he was calling to set up the appointment. What?! You were actually suppose to be here! So I had to call the flooring store and I got excuses from the lady sales person saying that the installer was trying to call me. Don't bother calling these people..they don't know what they're doing and they are not customer service conscious. You will get self praises galore only to be let down miserably. I would rather do business with an honest company that admits their weaknesses but their goals are exceptional service and customer satisfaction in the end. Mistakes are expected but with that there is an expectation to fix the mistake. After all, isn’t that what we, the consumer are paying for? So buyer beware… I won't be using them again."

"I was looking for some comparable flooring to replace a property that had flood damage. The man at the desk took my sample & tried to help me find examples for the insurance adjuster. He looked up some items he didn't have in the store & gave me a printout to pass to insurance. I wasn't buying that day but he treated me as if I were. Very helpful & polite. When I get ready for the floor - it'll be bought here. Even the lady from the back came out to help. She was sweet too. Local. Small. Helpful."

"They are very nice and extremely helpful to the extent of looking at pictures of the wall color and getting a good match for the floor and not clash. They have everything you need to get a floor done with real hardwood, laminate hardwood, vinyl and tile carpets and rugs. If u can walk on it THEY will have it. I'm still waiting on the free home estimate and I will update this post after with pictures."