Famous Footwear

"Great service. Friendly, courteous personal. Unlike Foot Locker and Champs the young lady that assisted me answered all my questions and helped me pick out a pair of shoes that felt good. At the other stores the sales associates just pointed to where the Nikes were and walked away."

"I will try to make this as short as possible. I placed an online order for three pair of shoes. Two were to be "delivered" yesterday 8/8/23 but when I opened the package it belong to another person. I called the main number and explained to them. I was asked to go to my local Famous Footwear and take the shoes and also get the two pair of shoes that I originally bought. Once in the store, I spoke with the Asst. Manager and explained the situation. He didn't let me take the shoes because that was going to "mess up" their inventory. Really?! He suggested repurchasing the shoes and get a refund from Customer Service which I had to do due to needing the shoes for my kid's school. Today 8/9/23 I called the main number again and told them about my refund and what the guy had told me at the store. They said he should have never done that and he should just let me take the shoes and not repurchase them. This made me so upset because of the guy's poor customer service and being an Asst. Manager! He was no help at all and never once did he apologize. This was already such an inconvenience having to go to the store because I have three young kids. I got the refund but I still can't get over how he handled the situation. Keep in mind that I purchase a lot from FF which I will no longer do for sure!"

"Nice selection of shoes and staff is helpful. Good place to pick out some quality footwear without paying too much."

"Great selection I wanted one of everythin!. Dave assisted me throughout my shopping with his professional knowledge and made shopping for shoes a pleasurable experience. Purchased 3 pairs of shoes, a few socks and some shoe cleaner he recommended that will keep my kicks looking fresh. Will definitely be back. Top notch service!!!"

"The store was clean and organize, some items missing but you can find other brands. The staff was helpful."