Walgreens 9948 Airport Boulevard, Mobile, AL 36608

"Nasty drive through with no window. They use a bank teller bin exactly like they use at the bank for the window. It is the same small size as the banks use. If your medication is large it won't fit inside and you will have to go inside anyway. They do Not clean the drive through, this is very visible. Today they did not have but one window open inside which was the checkout window. Could not drop off prescriptions, had to wait until everyone had been seen at the 'checkout' before could drop off prescriptions. Took prescriptions by there after leaving the ER, they said they wont have them ready until hours later. It was approx 7 hours before they were ready. When we went back to get them, there was a line in the drive through, so went inside where waited approx. 20 mins in line to get medicine."

"Let me tell you about Mrs. Candice in pharmacy. She went above and beyond to take care of every issue and concern I had regarding to my medication and health insurance, plus kept me updated through the whole process. Her customer service skills is 10/10 . Recommend using this pharmacy no thanks to Candice being as helpful as she was. Thanks again!!!"

"Got a text my prescription was ready at 2 o'clock. I showed up at 6:15 to pick it up. I waited 30 minutes in the car line as there were two cars in front of me. When it was finally my turn, l sent in my credit card to pay and 15 minutes later still nothing. I page the pharmacist multiple times to see if she forgot about me and when she finally answers my page, she tells me to be patient because she has a line inside. I'm here and I've already waited this long, so I wait another 5-10 min and finally decided that at this point I need to leave. I've waited over 45 min. l continue to page so she will send me my card back. She finally answered the 5th page and rudly asked me what l wanted. She finally sent me my card back and l left without my medicine. I understand people may be short staffed, but waiting 45 minutes is more than gracious and it's not like they were filling my prescription. It was ready earlier that day. Run from this Walgreens location. Poor management and a complete disregard of your time."

"In a world where it’s far more common to rush to make a negative review than a positive, it’s always nice to say a kind word when it’s due. In my case today, I was blessed to have Rachel answer my call and was overwhelmed with her kindness, helpfulness, and overall positive disposition. It’s associates like Rachel that make your day better! I hope her supervisors see this!"

"The second largest pharmacy chain behind CVS in the United States and can't even keep meds in stock. Constantly being told to visit publics or somewhere else. Publics isn't even in the top 10 for pharmaceutical......how does this make sense."