Wendy's,

793 Business Park Dr, Prattville, AL 36066, United States

"Drive-thru worker seemed as if she didn’t want to be there let alone didn’t even bother answering the intercom causing me to drive to the window, after pulling around she didn’t even open the window, instead yelled through the window to speak to me and my wife. After waiting about 30 minutes for our food she then brings the bag and barely opens the window and hands it to me in the process rolls her eyes. Honestly in my opinion this store needs to re-staff completely. My wife said her food was “alright”, she got a chicken sandwich biggie bag. My chicken sandwich was fine, I used a promotion on it so not really gonna complain for free food All in all, I’d avoid this store at any and all costs unless you enjoy terrible customer service…"

"I always love me some Wendy's, but I went a few days ago and they weren't even all that busy and they were sending everyone in the drive thru to the pick up parking spots to wait for the food. Now I don't mind waiting, but I waited for almost 20/30 minutes for just 1 biggie bag and 2 kids meals and no sauce in any of them. But I will say for 2.99 you can't beat that. They could've been short handed idk. But Google asked me to review it so I gave my honest opinion."

"First of all it’s past time for remodel. The service sucks. No one wants to be there they’re just there for a check me and my wife went in no one in there no one in drive-through everybody’s laughing having fun in the back. 30 minutes later lady comes and takes my order didn’t ask me how was how can I help you just stared at me. I will go to Prattville and take the extra long, drive then come to this location again"

"Food did not have that "freshly prepared" taste. Fries were a mix of fresh and have been sitting there. Cashier was very friendly with us but didn't seem to care for co-workers. We were the only eat-in customers at the time."

"Okay so let me give this a very detailed *TRUTHFUL* review First of all I know what I am talking about because I work in fast food so this isn’t some Karen just leaving a bad review, the line was long okay that’s understandable not mad about that because it was after church hours. But the lady at the counter who was wearing a totally different foundation color and a ratty wig that was all over her face was not brushed out or maintained, that’s one way a customer (me) will look at the store and be like that’s nasty. They also had to give three refunds within 10 minutes. Second of all that lady doing register “with the ratty wig”was crossing her arms, rolling her eyes, and giving a meanish grin that basically was saying ( God just hurry up and order). So she was very rude and when she was told to go clean the lobby she ignored customers who were trying to order and was laughing and giggling rudely walking back. She also has long nasty fingernails that was getting in the ice . Obviously not self maintained for public. All praise to Ms. J that’s what all call her incase she doesn’t want her name out there she was very patient very apologetic, and very kind to us. And the boys who had came and emptied the trash cans were very nice Then there’s your lobby and your womens bathroom that looks terrible all three of the trash cans looked like that and to be fair multiply other customers were complaining and none of the tables were clean. Will be calling corporate tomorrow."