Marco's Pizza 676 McQueen Smith Road North, Prattville, AL 36066

"This review is solely based on my last order experience with this location, every other time has been excellent, hot pizza delivered in a timely fashion. We always tip $10, on top of all of the other fees, no matter the size of the order. We have been ordering from this location for at least 4 years, and have always been pleased that they do deliver to us since other closer pizza places do not. When I ordered about a month ago I got a call after placing and paying for the order and was told that our address was outside of their delivery area and they wouldn't be delivering to us. I told them that must be new because we had never had a problem before and their site allowed me to place the order. They said that we could come pick up the order, so I sent my husband to pick it up. When he got there they requested payment (which I had already paid online) and since they had only then "gotten paid" they hadn't even begun to make the order. My husband had to wait at least 30 minutes at the store for the order to be prepared. Seems they would've just switched the order in their system to pick up instead of delivery and had the order ready when he arrived, considering I told them we were coming to pick it up. Here's the kicker, I just went to the website today to see if it would still let me place a delivery order, and it sure enough does. This website problem should be fixed, as with other pizza websites when I put in my address it tells me we are outside of their delivery area. This was our favorite pizza place to order from, so it really stinks. Yes, I could call in to see if they will deliver or not, but their website should work so that people get what they are expecting to get."

"Malachi answered my phone call for delivery tonight, And he was literally the best person that I’ve ever given my order to. He was so professional. I think he is overqualified for his job. Thank you Malachi for making it such a pleasant experience. I really appreciate it."

"Traveling through and wanted pizza, and saw Marcos on the locate restaurant options, looked good, as I don't have this chain around my home town. Looked over the menu and chose to get a Hot Honey Magnifico (added Italian sausage). I was able to order online and schedule pick up. The location was on point with updates on when the pizza was ready, and on arrival the two employees I met were very friendly, great quick visit. The pizza was good sized, at a fair price, and tasted delicious. The dough was fully cooked with the perfect outer crisp and soft inner crust, while the hot Honey added a delightful sweet and spice taste to the bite. I recommend stopping in for a pizza, and would like to find one near my home. Made for a good familiar but different meal on my trip."

"After being told it will be 45 minutes after placing order on the phone. I arrive 10 minutes late for them to tell me it will be another 30 minutes. The guy behind the counter said something under his breath when I didn't leave a tip, so I felt obligated to leave one after that. My first time coming here. This pizza better be outstanding for me to come back."

"Ordered through the app, checked contactless delivery, normally have no issues. This time, the driver took over an hour to deliver. And, they just left the pizza on our porch, on the doorstep. Didn’t knock, ring the doorbell, nothing, just left. So, after waiting at least an hour and half for pizza, our pizzas were cold (had to microwave) and they left the pizzas on the rug for who knows how long. So disappointed. Had I not gone outside to double check they didn’t just leave the pizza (surely they wouldn’t!), it would still be out there. Thanks Marcos."