American Sew and Vac 3454 SpringHill Avenue, Mobile, AL 36608

"Have had sewing machine and embroidery machine worked on! They know what they are doing!"

"I only called to ask if they sold parts I was looking for. When I told the lady on the phone what I was looking for on what type of sewing machine she was quick to cut me off. She told me she did not sell those part because it is a cheap sewing machine (understandable). However what bothered me is her lack of customer service skills. I asked her if she knew anybody who sold the parts. She said no because it's a cheap sewing machine that's only a 150. I get that it's a 150 but not everybody has a 150 laying around. I have only had the sewing machine for 6 months and it accidentally fell of my work table and broke a few pieces. I would rather fix it then go spend 150 I don't have. Mind you I know how to fix my machines so I dont have to pay for labor."

"This is a very nice place for people to save their $$. Let's say your vacuum has a problem or sewing machine ain't working, I recommend you that this is the place to seek for help. They fix tools and always have some for sale. If you need spare parts, they do have some too or incase they don't have any, I believe they do order replacements for their customers. .. It's a family owned business. The lady and her husband are my favorite people in the area. They treat customers so good."

"I have had my machine worked on here several times, and the support team has been extremely helpful answering all my questions. I drive from Fairhope to have my Baby Lock serviced, and learn new things about the machine each time. One day I was running late and they kept their shop open until I arrived. I cannot say enough good things about this shop and the employees! I highly recommend them and only wish they were in Fairhope!! You will love their friendliness and professionalism !"

"Rude and condescending to customers. Owners are rude and argue in front of customers. Misrepresentation of products. This has happened on several occasions. Bought machine 15 years ago there. Because I like my machine, I broke a promise to myself recently and returned to shop for upgrade. Same story/same page! I'm still in market for new machine and software. High on my list of needs is customer service. I have yet to find it at American See & Vac! Absolutely will not trade w them again."