The Home Depot

"Very difficult time at Home Depot this evening. The Home Depot policy states, “ Online purchases are eligible for Price Matching on identical, in-stock items.“Also, “ Price Match Guarantee includes the price of the items plus shipping cost.” Price Match items must be available from competitor to ship to customer's location.” All the criteria with my request were met according to this policy. The store manager claimed that this wasn’t true. She said that if the item wasn’t from a local brick and mortar store, then it would not be matched. I informed her of the policy statement and she said the policy statement didn’t apply. I called the Home Depot Customer Service Department and they informed me that the Store Manager was incorrect with her statement. They matched the item and I was able to pick the item up within a few minutes at the matched price. A+ rating for the Customer Service Department and an F for the Store Manager. As much as I frequently shop Home Depot and have never asked for anything to be price matched, I was very disappointed with the treatment and reaction that I received with this transaction. The manager wouldn’t even look at the policy that I presented to her. I hope she familiarizes herself with the companies policies, so she will be able to correctly make the right call in the future. As a substantial stock owner in Home Depot, I certainly hope that the company will do a better job educating their Store Managers on what the policies are. The customer should feel appreciated and that was not the feeling and experience I received this evening."

"Audrey at the Scillinger's Rd store self check out called Heather over to assist when they couldn't get my $50 perks credit to post to my purchase. I was asked to open the app on my phone but no signal was available inside the store. I have spent $thousands this year to get the perk credit. I gave them my HDpro phone number and it gave me the discount for being a disabled veteran but not the credit. Audrey told me to go to customer service and she would not assist me and stepped away. Even refused to give me her name until I asked 3 times. Heather told me customer service will not fix the problem and said I can not double dip. I only wanted the credit applied to my $600 purchase. Being an HDpro means I get the 10% discount on purchases. I asked for help to understand and was treated rudely. Neither of them wanted to work on a Saturday night I'm guessing. I am renovating a house and will take my future purchases to other stores. Their bad attitude just cost Home Depot about $10,000 in sales. Update February 2024. My fence contractor asked for Home Depot to provide the materials because they would deliver them. They delivered part of the order on Monday as requested without anyone there to sign for it. They forgot all of the fence pickets. I called. Store manager said she is on it. I had an installer crew lined up for Tuesday. I was told the pickets would be resheduled for Tuesday. The pickets were delivered Monday. Got an email Tuesday morning saying the pickets were not delivered due to nobody over 18 there to sign for it. LOL. Thanks Kelly and Posha. What a fiasco you are running there on Schillingers Road! Signing up with Lowes today."

"This store usually has what I need, the prices are on average with the competition and the staff is always helpful."

"I got a dewalt table saw, miter saw, and a rolling stand for the miter saw as a Christmas gift. Got everything put together and realized that the table saw was missing the fence and the push stick out of the box. I called the store and spoke to 3 different emloyees who couldnt seem to care less. Instead of them sending me the missing parts, I have to load this thing up and drive the hour and a half to the store to exchange it, then drive back and put it together. BIG inconvenience through no fault of my own. I won't be ordering anything else from this store. Update: So while it was inconvenient to pack up the saw and drive it back to the store, I called them before to make sure they had the same saw in stock for an exchange. Unfortunately they didn't, so I had to go to the other Mobile store. The manager who I spoke with on the phone (Angela) took it upon herself to call ahead to the Mobile store. I was blown away when I walked in and the associates knew my name and had the exchange ready to complete. They were ready for me because of Angela's call. Big shout out Angela. It's little things like this that really make a difference. Her efforts turned an unhappy customer into a happy customer, and I will definitely be back to shop at this store again."