Rack Room Shoes,

320 South Colonial Drive, Alabaster, AL 35007

"Supposed to be open at 10am on Monday but they weren’t I guess they come in whenever they want."

"If you're looking for a friendly shoe staff willing to help assist you PLEASE don't shop here. They look at you like you have a third eye on your forehead. And instead of announcing like NORMAL businesses do to please bring your final selections to the front when it's close to closing time the girl kept turning the lock back and forth loudly so I would catch on and leave so she wouldn't have to say anything to me."

"Just got new Snickers Saucony Women's Triumph 18 and Skechers Air- cooled Memory Foam Boots. Saucony Women's Triumph 18 Running shoes like the most comfortable soft, breathable shoes for running. And they have them wide on the foot so it is not tide fit on my feet. Currently you can buy 1 pair and get second pair of shoes 50 % off. I like Rack Room Shoes store. Especially when they have good deals on shoes like buy 2 pair of shoes get 1 pair for free or buy 1 pair get second pair for 50 % off. I bought a lot of my comfy shoes in this store. They have brand shoes like Nike, Adidas, New Balance, Timberland and others."

"If I could give less than one star I would! Absolutely the worst experience I’ve ever had with a shoe store. I have been waiting for over a week. For a refund for an order that THEY cancelled without my knowledge or my consent. Now they have my $70 & my shoes. I have spoken with Customer Service at least 5 in 5 days and nobody will help. They have sent it to “upper management” and it takes “24-48 hours”. It’s been days!!! Highly recommend going ANYWHERE else. Extremely disappointing as I have been shopping here for years."

"Just bought my new pair of shoes here tonight. The sales ladies were just so friendly and helpful. The store is very organized and have exactly what u need."