McDonald's 1569 Montclair Road, Birmingham, AL 35210

"Used the app to order because I thought it would be quicker. Went inside to pickup order and TWO people at one register were counting the change, no one so much as looked at me, let alone greeted me. Eventually I spoke up and said I had an order to pickup, which i gave my confirmation number. I had to name off every item I ordered, then it looked like they were putting items in a bag, mind you, I ordered 10 minutes ago. Someone else approached me and asked me what I needed, I told her I was picking up an online order, then gave her my confirmation number, to which she said “we don’t have it, you’re going to have to order again” and then she walked away. The first lady then handed me a bag, which I looked through, but was only missing a fry. I should’ve just left and counted my loss, but I paid for it, and had been waiting 15 minutes at this point. I waited for another 7 minutes while no employees came to the front to take care of the line of people that had formed. I saw the middle-aged manager walk by and through the dining room while not looking up from his phone. Eventually I flagged the girl who said they didn’t have my order to get the fry, showing her the receipt, and was given a hot small fry to go with my now cold and stale food. On my way out, I saw the manager outside staring at his phone still. Never again."

"0/10 DO NOT RECOMMEND! Do yourself a favor and go across the street to Chick Fil A. This is the worst McDonald’s in Alabama. The customer service is a non existent concept in this store. You get there and have no choice but to order thru a kiosk then the payment machine is not working so it tells you to go to the counter to pay where there are no employees. You stand around awkwardly waiting for someone to come get your payment. You get a number to place on your table and it says they’ll bring the food to you. But they do not. Eventually you hear someone yelling food items and you have to guess if that’s your order. You have to go up to the counter to retrieve your food. You then realize they don’t have your drinks ready. There should be a screen that tells them your entire order but they already cleared it from their screen so they (in a bad attitude) ask you what you ordered. I proceed to tell them my four drinks. They give me two and carry on doing nothing while I stand by for my remaining two drinks. I have to raise my voice and ask for my remaining drinks. The staff attitude is unacceptable. As for me and my family we will not be returning to McDonalds."

"The service was quick, and the food was good. Standard McDonalds food. Unfortunately, the coffee situation brought them down a couple of stars. Their machine to make espresso drinks was broken, so I got an iced coffee. It really just looked like a big cup of milk and was remarkably void of taste. I would still visit again, just wouldn't get coffee"

"So, apparently McDonalds has changed a lot since I was young. I felt like I had entered some sort of business office/waiting room, certainly not the fun, cool place I remember as a kid. Nobody behind the counter greeting you with a smile, had to summon assistance from the employees working in the back - still very monotone personalities with not one smile from any of the employees. Very dull experience and food was dry - except the milkshake. And no toy in the Happy Meal - are you kidding!?"